At a Glance
- Tasks: Lead a team to drive effective debt recovery and minimise company loss.
- Company: A supportive company that values its staff and fosters a fun work environment.
- Benefits: Competitive salary, generous holiday, healthcare, and exciting incentives.
- Other info: Located in Basingstoke, near the train station, with a superb office atmosphere.
- Why this job: Make a real impact in a dynamic role with excellent career growth opportunities.
- Qualifications: Proven leadership in collections, strong people-management skills, and data analysis abilities.
The predicted salary is between 45000 - 50000 £ per year.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking a Recoveries Department Manager. In this role, you will lead and manage the Recoveries function, driving cost-effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.
Responsibilities will include:
- Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
- Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
- Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
- Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
- Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
- Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
- Project manage and progress higher value and more complex arrears and recovery cases.
- Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
- Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
- Create clear and insightful reporting packs for formal committees.
The Person: The ideal candidate is a proactive, hands-on leader with strong people-management skills and a deep understanding of collections and recoveries within a regulated environment. They are seeking someone who has:
- Proven experience leading a team in a collections or recoveries environment.
- Demonstrated ability to manage complex recoveries activities and drive performance against KPIs.
- Strong understanding of legal processes and regulatory requirements relating to non-performing loans.
- Ability to build strong customer relationships and manage third-party service providers.
- Confident analysing data and reviews to inform strategy and improve recovery outcomes.
The Location: Basingstoke, near the train station.
The Pay: £45-50,000 + £4k bonus.
The Hours: Full time, 8:45 am - 5:15 pm Monday to Friday (shift system 8:00 am - 6:00 pm).
The Benefits: Amazing benefits which include 25 days holiday rising to 30 days + Bonus Days. Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme. Superb office environment.
Recoveries Department Manager in Basingstoke employer: Alexander Mae (Bristol) Ltd
This company is an exceptional employer, fostering a fun and open-plan work environment in Basingstoke that prioritises service excellence and employee well-being. With a strong focus on staff development, they offer extensive training and growth opportunities, alongside a comprehensive benefits package that includes generous holiday allowances, healthcare, and performance bonuses, making it an ideal place for those seeking a rewarding career in recoveries management.
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Department Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Recoveries Department Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since this company values its staff, think about how you can demonstrate your leadership style and people-management skills. Show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in collections and recoveries, and how you’ve driven performance against KPIs in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Recoveries Department Manager in Basingstoke
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed performance and developed your team in previous roles, especially in collections or recoveries.
Be Data-Driven:Since this role involves analysing data to inform strategy, include examples of how you've used data to drive performance in your past positions. We love seeing candidates who can back up their claims with solid metrics!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know Your Numbers
Make sure you brush up on key metrics related to debt recovery and collections. Be ready to discuss how you've driven performance against KPIs in your previous roles. This shows that you understand the importance of data in making informed decisions.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a collections or recoveries environment. Highlight your hands-on approach and how you've developed your team through training and coaching. This will demonstrate your ability to manage and motivate others effectively.
✨Understand the Legal Landscape
Familiarise yourself with the legal processes and regulatory requirements surrounding non-performing loans. Being able to discuss these confidently will show that you have the necessary knowledge to navigate complex recoveries activities.
✨Build Relationships
Think about how you've built strong relationships with customers and third-party service providers in the past. Be prepared to share specific examples of how these relationships have positively impacted recovery outcomes, as this is crucial for the role.
