Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to drive effective debt recovery and minimise company loss.
- Company: Fun, open plan environment focused on service excellence in Basingstoke.
- Benefits: £45-50,000 salary, 25-30 days holiday, healthcare, and retail vouchers.
- Other info: Full-time hours with a supportive team culture and superb office environment.
- Why this job: Make a real impact in a dynamic role with excellent career growth opportunities.
- Qualifications: Proven leadership in collections, strong people-management skills, and data analysis experience.
The predicted salary is between 45000 - 50000 £ per year.
It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence.
In this role you will lead and manage the Recoveries function, driving cost effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.
Responsibilities will include:
- Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
- Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
- Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
- Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
- Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
- Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
- Project manage and progress higher value and more complex arrears and recovery cases.
- Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
- Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
The Person: The ideal candidate is a proactive, hands-on leader with strong people-management skills and a deep understanding of collections and recoveries within a regulated environment. Proven experience leading a team in a collections or recoveries environment. Demonstrated ability to manage complex recoveries activities and drive performance against KPIs. Strong understanding of legal processes and regulatory requirements relating to non-performing loans. Confident analysing data and reviews to inform strategy and improve recovery outcomes.
The Location: Basingstoke, near the train station
The Pay: £45-50,000 + £4k bonus
The Hours: Full time, 8:45 am 5:15 pm Monday to Friday (shift system 8:00 am 6:00 pm)
The Benefits: Amazing benefits which include 25 days holiday rising to 30 days + Bonus Days. Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme. Superb office environment.
Heads of Department, Policy in Basingstoke employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heads of Department, Policy in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Heads of Department, Policy in Basingstoke
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've managed teams and driven performance in previous roles, especially in collections or recoveries.
Be Data-Driven: Since the role involves analysing data to inform strategy, include examples of how you've used data to improve recovery outcomes. We love candidates who can back up their claims with solid metrics!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know Your Numbers
Make sure you brush up on your understanding of KPIs and metrics related to debt recovery. Be ready to discuss how you've used data in the past to drive performance and improve outcomes. This will show that you can hit the ground running in managing the Recoveries function.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a collections or recoveries environment. Highlight your people-management skills and how you've developed team members through training and coaching. This is key for demonstrating that you're the proactive leader they’re looking for.
✨Understand the Legal Landscape
Familiarise yourself with the legal processes and regulatory requirements surrounding non-performing loans. Being able to discuss these confidently will set you apart, as it shows you have the necessary knowledge to navigate complex recoveries activities.
✨Be Ready to Collaborate
Think about times when you've worked with external agencies or partners to achieve results. Prepare to discuss how you’ve challenged and collaborated with them to ensure value for money services. This will demonstrate your ability to work effectively within a wider network.