At a Glance
- Tasks: Be the welcoming face of our law firm and ensure a seamless client experience.
- Company: Join a growing multi-office law firm in the South East.
- Benefits: Up to £28,000 salary, flexible hours, and a professional work environment.
- Other info: Opportunity for travel and career growth within a supportive team.
- Why this job: Make a real impact by enhancing client experiences in a dynamic legal setting.
- Qualifications: Strong communication skills, organisation, and attention to detail required.
The predicted salary is between 28000 - 28000 £ per year.
A growing, multi-office law firm in the South East is seeking a Client Excellence Concierge / Receptionist based at their Godstone (Surrey) head office, with regular travel to their Ebbsfleet office and occasional cover across South East Kent and South East London.
The role: You'll be the face of the firm - the first person clients and visitors meet, ensuring everything behind the front desk runs smoothly. This is more than reception; it's a client experience role in a professional, regulated environment where first impressions matter.
What you'll be doing:
- Welcoming clients and visitors — refreshments, notifying the right people, a seamless experience from the moment they arrive
- Managing incoming calls, emails, mail and deliveries, and directing enquiries efficiently
- Keeping meeting rooms, reception and shared spaces booked, presentable and ready
- Handling mail and legal documents in line with GDPR and legal-sector regulations (SRA/CLC)
- Supporting the wider team with admin — filing, printing, scanning, event coordination
- Spotting ways to improve processes and make the office run better
What you'll need:
- Excellent communication skills and a warm, professional manner
- Strong organisation — comfortable in a fast-paced, changing environment
- Discretion and confidentiality (you'll handle sensitive legal documents)
- Sharp attention to detail, excellent grammar and proofreading
- A valid UK driving licence — ad hoc travel between offices is part of the role
We think you need these skills to ace Client Excellence Concierge in Surrey
Excellent Communication Skills
Warm Professional Manner
Strong Organisation
Discretion and Confidentiality
Attention to Detail
Grammar and Proofreading
Client Management
