Client Excellence Concierge / Rreceptionist – Law Firm | Godstone, Surrey
Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based
Alexander Lyons Solutions is recruiting on behalf of a growing, multi-office law firm in the South East.
The role
You'll be the face of the firm - the first person clients and visitors meet, and the one who makes sure everything behind the front desk runs smoothly. This is more than reception: it's a client experience role in a professional, regulated environment where first impressions matter.
Based at the firm's Godstone (Surrey) head office, with regular travel to their Ebbsfleet office and occasional cover across South East Kent and South East London.
What you’ll be doing
- Welcoming clients and visitors — refreshments, notifying the right people, a seamless experience from the moment they arrive
- Managing incoming calls, emails, mail and deliveries, and directing enquiries efficiently
- Keeping meeting rooms, reception and shared spaces booked, presentable and ready
- Handling mail and legal documents in line with GDPR and legal-sector regulations (SRA/CLC)
- Supporting the wider team with admin — filing, printing, scanning, event coordination
- Spotting ways to improve processes and make the office run better
What you’ll need
- Excellent communication skills and a warm, professional manner
- Strong organisation — comfortable in a fast-paced, changing environment
- Discretion and confidentiality (you'll handle sensitive legal documents)
- Sharp attention to detail, excellent grammar and proofreading
- A valid UK driving licence — ad hoc travel between offices is part of the role
Client Excellence Concierge in Godstone employer: Alexander Lyons Solutions
At Alexander Lyons Solutions, we pride ourselves on being an excellent employer by offering our Consultant Solicitors the autonomy to manage their own clients and schedules while benefiting from robust support. Our flexible working environment, coupled with a generous fee-share structure, fosters a culture of independence and growth, making it an ideal place for experienced solicitors in Manchester seeking meaningful and rewarding employment.
