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For Companies At a Glance
- Tasks: Lead client relationships, drive revenue, and manage a dynamic team.
- Company: Join a creative agency connecting top UK brands with consumers.
- Benefits: Enjoy a collaborative culture, professional growth, and exciting industry events.
- Why this job: Be at the forefront of marketing innovation and client engagement.
- Qualifications: 5+ years in client management within creative or marketing sectors required.
- Other info: Ideal for those passionate about loyalty and rewards in a fast-paced environment.
The predicted salary is between 43200 - 72000 £ per year.
About the Company
We are hiring for a creative, marketing, and CRM agency that creates everlasting connections between brands and consumers. They work with some of the UK's biggest brands providing them with tools for rewarding acquisition, engagement, and customer retention.
About the Role
This leadership role is focused on building strong relationships with clients and partners, driving revenue across B2B clients, and managing a team. The Head of Client Services will oversee all client relationships, delivering best-in-market service to meet business objectives.
Responsibilities
- Lead key client and partner relationships, keeping them informed about new developments
- Build and maintain strong relationships with clients and stakeholders
- Ensure compliance with contractual requirements
- Oversee client requests and work with all departments for effective delivery
- Lead client meetings to drive performance across product and marketing
- Align business's technological and data capabilities with client needs
- Provide client insight, review data reports, and drive new revenue opportunities
- Monitor and analyze client feedback for continuous improvement
- Plan and oversee new marketing initiatives for clients
- Attend conferences and industry events
- Develop client and partner growth strategies with the Commercial Partnerships Director
- Oversee training and development of client services team
- Ensure compliance with company policies
Required Skills
- More than 5 years of experience managing high-profile clients within a creative or marketing or rewards based product or service agency.
- Effective communication skills with internal and external stakeholders
- Socially adept for various communication levels
- Previous experience in client management
- Strong understanding of loyalty & reward products
Preferred Skills
- Strong people and communication skills
- Commercial instincts and strategic mindset
- Analytical thinking skills
- Attention to detail
- Creativity
- IT fluency with Excel and PowerPoint
- In-depth industry knowledge
- Efficiency under pressure
- Time management and organizational skills
- Alignment with core values
Client Service Lead employer: Alexander Lyons Solutions
Contact Detail:
Alexander Lyons Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Lead
✨Tip Number 1
Familiarise yourself with the latest trends in client management and CRM strategies. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the marketing and creative sectors. Attend industry events or webinars to connect with potential colleagues and learn about the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-profile clients in the past. Highlight your ability to drive revenue and improve client relationships, as these are key aspects of the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to inform client strategies. Being able to demonstrate your understanding of loyalty and reward products will also set you apart from other candidates.
We think you need these skills to ace Client Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, particularly within creative or marketing agencies. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive revenue and build strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building client relationships and your understanding of loyalty and reward products. Use specific examples from your past experiences to illustrate how you can contribute to the company's goals.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and professionally. This includes using proper grammar and structure in your written documents.
Highlight Relevant Skills: Make sure to mention your analytical thinking skills, attention to detail, and any experience with data analysis or reporting. These are crucial for monitoring client feedback and driving new revenue opportunities.
How to prepare for a job interview at Alexander Lyons Solutions
✨Showcase Your Client Management Experience
Be prepared to discuss specific examples from your past roles where you successfully managed high-profile clients. Highlight how you built and maintained strong relationships, as this is crucial for the Client Service Lead position.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to explain how you've navigated various communication levels with stakeholders in previous positions.
✨Align with Company Values
Research the company's core values and be ready to discuss how your personal values align with theirs. This will show that you're not only a good fit for the role but also for the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical thinking and problem-solving skills. Prepare scenarios where you had to analyse client feedback or data reports to drive new revenue opportunities, showcasing your strategic mindset.
