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- Tasks: Be the go-to person for client queries and support consultants with renewals.
- Company: Join a well-known consultancy specializing in employee benefits and pensions.
- Benefits: Enjoy flexible remote or hybrid work options and a supportive team culture.
- Why this job: Be part of a growing company making positive changes in the industry.
- Qualifications: Experience in flexible benefits administration and high-level customer service is essential.
- Other info: Reach out to Collette Cardy at Alexander Lloyd for more details.
The predicted salary is between 28800 - 43200 £ per year.
Client Service Associate – Flexible Benefits Alexander Lloyd have a new role with an established, well-known employee benefits & pensions consultancy that are looking for an experienced flexible benefits administrator to join this division. This organisation has gone through positive change recently and are keen to continue that expansion heading into 2025. Role & Responsibilities: Being the first point of contact for any client queries day to day Supporting consultants with annual renewals, gathering quotes and any mid-term adjustments Ensuring that the flexible benefits platform is kept up-to-date Essential Criteria: Prior flexible benefits administration experience Ability to provide high levels of customer service to clients and members Experience in processing high levels of employee data This role can be fully remote or hybrid to a Redhill/London office. If this sounds of interest, do reach out or click apply today! Please quote 51118 when calling Collette Cardy at Alexander Lloyd or email them at cca@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.
Client Service Associate employer: Alexander Lloyd
Contact Detail:
Alexander Lloyd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate
✨Tip Number 1
Make sure to familiarize yourself with the latest trends in flexible benefits administration. This will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Network with professionals in the employee benefits and pensions consultancy sector. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided exceptional customer service in previous roles. Highlighting your experience with client queries will set you apart.
✨Tip Number 4
Since this role can be remote or hybrid, be ready to discuss your home office setup and how you manage your time effectively while working remotely.
We think you need these skills to ace Client Service Associate
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your prior flexible benefits administration experience in your CV and cover letter. Use specific examples that demonstrate your ability to handle client queries and support consultants effectively.
Showcase Customer Service Skills: Since providing high levels of customer service is essential for this role, include instances where you successfully managed client relationships or resolved issues. This will help illustrate your capability in delivering excellent service.
Detail Your Data Processing Experience: Given the importance of processing high levels of employee data, describe your experience with data management and any relevant tools or software you have used. This will show your technical proficiency and attention to detail.
Tailor Your Application: Customize your application materials to align with the job description. Use keywords from the listing to ensure your application stands out and demonstrates that you are a perfect fit for the Client Service Associate position.
How to prepare for a job interview at Alexander Lloyd
✨Showcase Your Customer Service Skills
As a Client Service Associate, you'll be the first point of contact for clients. Be prepared to share specific examples of how you've provided exceptional customer service in previous roles.
✨Demonstrate Your Flexible Benefits Knowledge
Make sure to brush up on your knowledge of flexible benefits administration. Discuss any relevant experience you have and how it can contribute to the team's success.
✨Prepare for Data Processing Questions
Since processing high levels of employee data is essential for this role, be ready to discuss your experience with data management and any tools or software you are familiar with.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's recent changes and future plans. This shows your interest in the role and helps you understand how you can contribute to their expansion.
