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For Companies At a Glance
- Tasks: Lead a team of engineers and ensure top-notch service for customers.
- Company: Rapidly growing material handling company with ambitious growth plans.
- Benefits: Competitive salary, company car, bonus opportunities, and 21 days holiday.
- Why this job: Join a dynamic team and grow your career in a thriving industry.
- Qualifications: Experience in service management or a related field is preferred.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 36000 - 54000 £ per year.
A well-established, expanding material handling company is looking to bring on a new Service Manager to oversee their field-based engineers and service staff across the West Midlands. With a competitive salary plus numerous other benefits, this is a great opportunity for an experienced forklift Service Manager or a team leader looking for the next step in their career.
Responsibilities:
- Managing a team of field-based engineers across the Midlands
- Overseeing the rest of the service team inclusive of workshop engineers, service administrators and service controllers
- Visiting customers to ensure service levels are consistently maintained and improved where possible
- Being the first point of contact for customers with regards to service contract queries/issues
- On-boarding new engineers, assisting with training and development
- Working closely with the senior management team with the general day to day running of the business
Requirements:
The company are open to a number of profiles for applicants. If you have service management experience within the material handling industry, this would be ideal but not essential. They would also consider applicants with service management experience within a related industry such as automotive, commercial vehicles, agriculture equipment, plant hire or powered access. Another option would be an experienced Service Team Leader looking to take the next step in their career. In terms of location, you will need to be based within commutable distance of Worcestershire.
Benefits:
- Up to £45,000 basic salary (depending on experience)
- Company car
- Bonus opportunity
- Laptop and phone
- Fuel card
- 21 days holiday + statutory
The Company:
The company are a rapidly growing provider of forklift trucks and numerous other material handling equipment to include sweepers, pallet trucks, service contracts and storage systems. Having been run for nearly ten years, the company have been developing a solid reputation in the West Midlands and have ambitious growth plans which will provide the successful candidate the opportunity to grow with the business.
Service Manager (Forklift Trucks) in Kidderminster employer: Alexander James Recruiting
Contact Detail:
Alexander James Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Forklift Trucks) in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the material handling industry or related fields. You never know who might have a lead on that perfect Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Show them you’re not just another candidate; you’re genuinely interested in their growth and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of managing field-based engineers and improving service levels. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Manager (Forklift Trucks) in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and any relevant industry knowledge, especially if you've worked with material handling or similar sectors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to overseeing service teams and improving customer satisfaction.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team. Make sure to highlight your leadership experience in your application. Share examples of how you've successfully managed teams and improved service levels in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Alexander James Recruiting
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and the material handling industry. Understand the company's products and services, as well as their reputation in the market. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be overseeing a team. Be ready to discuss your previous leadership experiences, how you've managed teams, and any challenges you've faced. Use specific examples to illustrate your ability to lead and develop others.
✨Customer Focus is Key
Since you'll be the first point of contact for service queries, highlight your customer service skills. Prepare to share examples of how you've maintained or improved service levels in past roles, and how you handle customer complaints effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth plans and how they envision the Service Manager role contributing to that. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
