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- Tasks: Lead and develop a dynamic front of house team in a prestigious 5-star hotel.
- Company: Join The Place Great Fosters Hotel, a top-rated luxury destination.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts.
- Other info: Opportunity for personal growth in a fast-paced, rewarding environment.
- Why this job: Be part of a vibrant team delivering exceptional guest experiences.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
£35,000 per annum + monthly service charge payment
A range of in-company benefits listed below.
The Place Great Fosters Hotel, the most recent addition to Alexander Hotels, has already gained AA 5 Star status.
Responsibilities include:
- Ensuring all front of house staff are recruited, trained and developed in line with current and future business requirements and budgets.
- Achieving service standards to AA, SLH, Michelin and Mystery Guest Standards consistently across all front of house areas.
- Being the designated Front of House trainer on Rezlynx and Front of House procedures.
- Ensuring the presentation of all front of house areas is clean, safe, welcoming and appealing with point of sale material displayed in line with agreed standards and legislation.
- Ensuring all front of house team members are smart, punctual, polite, courteous, and helpful to guests.
Requirements:
- Impeccably presented front of house host with a warm and friendly disposition.
- Excellent eye for detail.
- Excellent communication skills both verbal and written.
- Accurate and thorough administration skills.
- An experienced front of house systems/reservations system user and trainer, ideally with a working knowledge of Rezlynx, Guestline and Resdiary or similar systems.
- Experience within the 4/5 Star Hotel Market.
- A passion for hospitality and exceptional customer service.
- Ability to manage a team by coaching, developing and motivating others.
- Experience of developing teams to their full potential.
- Be a team player with the desire to develop yourself and those around you.
- Adaptable in approach and able to work and adapt in a fast-changing environment.
Additional Benefits:
- 4 weeks holiday rising to 5 weeks with service.
- 8 Bank holidays.
- Free car parking.
- Discounted hotel accommodation for yourself and your family at all hotels.
- Discounted hair treatments at our two Utopia Spas.
- Discount off all food.
Front of House Manager in Surrey employer: Alexander House Hotel & Utopia Spa
Contact Detail:
Alexander House Hotel & Utopia Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in front of house roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Rezlynx or similar systems, make sure to highlight that in conversations. Demonstrating your knowledge during interviews can set you apart from other candidates.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to hotels you admire. Express your passion for hospitality and ask if they have any upcoming opportunities. You never know what might come up!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. It shows you’re genuinely interested in joining our team at The Place Great Fosters Hotel.
We think you need these skills to ace Front of House Manager in Surrey
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your customer service skills and how you’ve gone above and beyond to create memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight relevant experience in 4/5 Star hotels and any training you've done with front of house systems like Rezlynx. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well. This will help us quickly see your qualifications and how you can contribute to our team at Great Fosters Hotel.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Know Your Stuff
Make sure you’re familiar with the hotel’s standards, especially those related to AA, SLH, and Michelin. Brush up on your knowledge of Rezlynx and other front of house systems, as being able to discuss these confidently will show you’re ready for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed a team in the past. Highlight your coaching techniques and how you motivate others, as this is crucial for the Front of House Manager position.
✨Dress to Impress
As a Front of House Manager, presentation is key. Dress impeccably for your interview to reflect the standards expected in the role. A smart appearance will help convey your professionalism and attention to detail.
✨Practice Your Communication
Since excellent communication skills are essential, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your verbal and written communication skills before the big day.