At a Glance
- Tasks: Support our team by serving guests and ensuring a fantastic dining experience.
- Company: Join the award-winning Langshott Manor Hotel, a stunning Elizabethan Manor House.
- Benefits: Earn up to £14.24 per hour plus holiday pay and enjoy free car parking.
- Other info: Work in a beautiful setting with opportunities for growth in the hospitality industry.
- Why this job: Flexible shifts that fit your schedule, perfect for students and early risers alike.
- Qualifications: Smart appearance and excellent communication skills; training provided for the right attitude.
The predicted salary is between 14.24 - 14.24 £ per hour.
Flexible daytime or evening shifts
Up to £14.24 per hour including holiday pay – age related pay applies to this role.
In addition, you will receive a monthly service charge payment based on hours worked.
The Place: Langshott Manor Hotel, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 AA Star, Award winning Elizabethan Manor House set in 3 acres of stunning grounds with an ancient moat. 22 bedroom hotel with many charming lounges all with open fires as well as the sumptuous 2 Rosette Mulberry Restaurant.
The Role: We are seeking Casual General Hotel staff who will support our full-time staff during weekdays or weekends. You can work mornings for breakfast service or lunch or evenings for dinner service, as well as supporting our Front of House team. Of course, you can also choose a mixture of shifts so there is a genuine amount of flexibility which will suit many candidates. Shifts you can choose from include: 7am – 1pm, 9am – 5pm, midday – 5pm or 5pm/6pm – midnight. So whether you are an early bird or a night owl we have shifts to suit you.
Working in our award-winning Mulberry Restaurant (2 Rosette standard) serving food and beverage to residents, business and local guests. Service for guests covers breakfast, lunch and dinner 7 days per week. We also have a range of exclusive use weddings and corporate events which we cater for either in our Restaurant or one of our private dining rooms.
Duties:
- Preparing the restaurant/private dining room for service
- Meeting and greeting guests
- Taking guest orders
- Serving food and beverage including alcoholic beverages
- Completing satisfaction checks
- Resolving any service issues
- Presenting bills to guests and taking payment
- Resetting the restaurant at the end of the shift ready for the next service
- Ensuring work area is clean and tidy before departing
Requirements:
- Smart appearance
- Excellent communication skills with a passion for guest service
- Experience within a customer service environment ideally within food service hotel/restaurant
- We are seeking a positive customer service attitude and are very happy to train those with the right attitude who lack food service experience
Benefits:
- Hourly rates include an enhanced payment for holiday pay
- Free car parking
Casual Hotel Guest Services Assistants in Horley employer: Alexander House Hotel & Utopia Spa
At Alexander House Hotel & Utopia Spa, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. Located in the stunning surroundings of Guildford, our 2 Rosette Hotel Restaurant offers not only competitive benefits and flexible working hours but also ample opportunities for personal and professional growth within the hospitality industry. Join us to be part of a dedicated team that is passionate about delivering exceptional guest experiences in a beautiful setting.
Contact Details:
Alexander House Hotel & Utopia Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Hotel Guest Services Assistants in Horley
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Alexander House Hotel & Utopia Spa and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Hotel Guest Services Assistants in Horley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Alexander House Hotel & Utopia Spa that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Alexander House Hotel & Utopia Spa.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Alexander House Hotel & Utopia Spa get a sense of who you are beyond your experience!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Alexander House Hotel & Utopia Spa and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
