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For Companies At a Glance
- Tasks: Lead our Guest Services team, ensuring every guest feels welcomed and valued.
- Company: Join a top-rated hotel and spa known for exceptional guest experiences.
- Benefits: Enjoy competitive pay, flexible shifts, and amazing discounts on accommodation and spa services.
- Why this job: Be the face of our hotel, making memorable moments for guests while developing your leadership skills.
- Qualifications: Must have operational hotel experience and a friendly, confident communication style.
- Other info: Flexible shifts include daytime and evening hours, with opportunities for growth and recognition.
The predicted salary is between 31000 - 43400 £ per year.
The Role
A smart, friendly, well organised, guest service focused individual is sort to complete our Guest Services team. You must have a five-star smile! and a warm welcoming and approachable personality. You are key to our guest service experience. You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel and spa to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay.
Requirements
The Benefits
£31, per annum + monthly service charge payment
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
Guest Services Manager employer: Alexander House Hotel & Utopia Spa
Contact Detail:
Alexander House Hotel & Utopia Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the hotel and spa's services and amenities. Knowing the ins and outs of what we offer will help you engage with guests more effectively and demonstrate your commitment to providing a top-notch experience.
✨Tip Number 2
Practice your communication skills, especially in handling guest complaints. Being able to resolve issues calmly and efficiently is crucial for this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your previous operational hotel experience in detail. Highlight specific situations where you successfully managed guest interactions or resolved complaints, as this will showcase your suitability for the role.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and operational hotel roles. Emphasise your ability to manage staff, resolve complaints, and maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and passion for guest service. Mention specific examples of how you've enhanced guest experiences in previous roles.
Highlight Key Skills: In your application, focus on skills such as communication, organisation, and leadership. Provide examples of how you've successfully coached staff or managed busy periods in a hospitality setting.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Guest Services Manager. Mention why you are drawn to this position and how you can contribute to creating a five-star experience for guests.
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Showcase Your Warm Personality
As a Guest Services Manager, your personality is key. Make sure to greet your interviewers with a genuine smile and maintain a friendly demeanour throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Demonstrate Organisational Skills
Prepare for the interview by organising your thoughts on how you would handle various guest scenarios. Be ready to discuss your experience in managing multiple tasks and ensuring smooth operations, as this role requires excellent organisational skills.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to share examples of how you've successfully communicated with guests and staff in previous positions. This will show that you can maintain a high standard of service and resolve any issues that may arise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints or operational challenges. Think of specific instances from your past experience where you successfully resolved issues, as this will illustrate your capability to ensure guest satisfaction.
