At a Glance
- Tasks: Serve delicious food and drinks in a vibrant restaurant setting.
- Company: Join the award-winning Alexander House Hotel & Utopia Spa team.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive discounts.
- Other info: Flexible shifts with opportunities for growth and celebration perks.
- Why this job: Be part of a dynamic team creating memorable dining experiences.
- Qualifications: Experience in quality food service and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
The Place Alexander House Hotel & Utopia Spa, part of Alexander Hotels, is a private group of quality hotels of distinction just outside London. We have a 5 Red Star, award-winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse available for guests. Our facilities include 2 award-winning restaurants: Reflections Restaurant (2 Rosette x 60 covers) and AG’s Restaurant (3 Rosette x 35 covers), along with a range of conference, banqueting, and private dining rooms catering for 8 to 95 guests.
The Role
As a Food & Beverage Assistant, you will work in our Reflections Restaurant or AG’s Restaurant, responsible for the service of food and beverage to residents, spa guests, and local visitors. Service covers breakfast, lunch, and dinner 7 days per week, so candidates must be available for flexible shift patterns across 5 days, including weekends. We also operate beautiful private dining rooms for functions, weddings, celebrations, conferences, and other events.
Main Duties
- Preparing the restaurant for service
- Meeting and greeting guests
- Taking guest orders
- Serving food and beverage including alcoholic beverages
- Completing satisfaction checks
- Resolving any service issues
- Presenting bills to guests and taking payment
- Resetting the restaurant at the end of the shift ready for the next service
- Ensuring work area is clean and tidy before departing
Requirements
- 5 days, 37.5 hours per week, flexible shifts covering breakfast/lunch/dinner service, including weekends
- Smart appearance, excellent communication skills with a passion for guest service
- Experience within a quality food service hotel/restaurant required
The Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition, you will benefit from a range of company benefits including discounted hotel accommodation for yourself and your family at all hotels, discounted hair treatments at our two Utopia Spas, discounts on all food & beverage at all hotels, discounts on individual treatments booked in our two Utopia Spas, discounts on retail products in our two Utopia Spas, and a refer-a-friend staff recruitment scheme. You will also enjoy a range of other benefits when you celebrate your 1-year, 3-year, and 5-year anniversary, including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holiday.
Food & Beverage Assistant employer: Alexander House Hotel & Utopia Spa
At Alexander House Hotel & Utopia Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values guest service and employee satisfaction. With competitive benefits such as generous holiday allowances, discounted accommodation, and opportunities for personal growth within our award-winning restaurants, we ensure that our Food & Beverage Assistants thrive in a supportive environment just outside London. Join us to be part of a dedicated team where your contributions are recognised and celebrated.
Contact Details:
Alexander House Hotel & Utopia Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Alexander House Hotel & Utopia Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Alexander House Hotel & Utopia Spa
Don't be shy about reaching out to Alexander House Hotel & Utopia Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alexander House Hotel & Utopia Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
