At a Glance
- Tasks: Welcome guests with a smile and assist them throughout their stay.
- Company: Great Fosters, a prestigious hotel known for exceptional guest experiences.
- Benefits: Up to £14.24 per hour, free parking, uniform provided, and monthly service charge.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
- Why this job: Be the first and last friendly face guests see, creating memorable experiences.
- Qualifications: Excellent personal appearance and strong verbal communication skills.
The predicted salary is between 14.24 - 14.24 £ per hour.
Up to £14.24 per hour including holiday pay + monthly service charge payment. Age related pay applies to this role. In addition, you will receive a variable monthly service charge payment based on hours of work. Free parking onsite and uniform provided.
A smart and friendly individual is sought to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Great Fosters. Join our Front of House team supporting our full-time team of receptionists and concierge during peak periods.
As a Concierge, you will:
- Welcome all arriving and departing guests at the main Hotel entrance.
- Be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public.
- Be seen as the point of contact for all enquiries for arriving and resident guests.
- Have a five-star smile and a warm and welcoming personality.
- Be key to our guests' experience throughout their stay.
- Liaise with other departments and the Guest Services Managers to ensure guest requests are satisfied.
Your main duties include:
- Covering a variety of shifts between the hours of 7am and 11pm, including weekends.
- Welcoming guests on arrival to the hotel.
- Introducing arriving guests to the hotel receptionist using their name.
- Assisting arriving and departing guests with their luggage.
- Showing arriving guests around the hotel before showing them to their rooms.
- Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences and weddings.
- Answering guest queries and giving out information on the hotel facilities to help guests get the most out of their stay.
- Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets.
- Checking arrivals for returning guests and VIP guests, ensuring they are recognised and acknowledged.
- Assisting Hotel Receptionist with reception duties.
Requirements:
- Excellent standard of personal appearance.
- A presence as a host on the main entrance.
- Excellent verbal communication – confident yet relaxed and friendly.
- Bright, warm, and friendly disposition.
- Genuine desire to serve our guests whether here for business, pleasure or a special occasion.
- Ability to work shifts and weekend days outlined.
- Own transport to allow for shift work outside of public transport hours.
Casual Concierge in Egham employer: Alexander House Hotel & Utopia Spa
At Great Fosters, we pride ourselves on creating a welcoming and supportive work environment for our Casual Concierges. With competitive pay, free onsite parking, and a focus on employee growth, we ensure that our team members feel valued and empowered to deliver exceptional guest experiences. Join us in a stunning location where your friendly disposition and dedication to service will shine, making every guest's stay memorable.
Contact Details:
Alexander House Hotel & Utopia Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Concierge in Egham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Alexander House Hotel & Utopia Spa and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Concierge in Egham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Alexander House Hotel & Utopia Spa that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Alexander House Hotel & Utopia Spa.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Alexander House Hotel & Utopia Spa get a sense of who you are beyond your experience!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Alexander House Hotel & Utopia Spa and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
