Spa Receptionist in East Grinstead

Job Description

We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.

MAIN DUTIES

• Welcoming guests, residents and members to the Utopia Spa
• Handling telephone enquiries
• Taking individual treatment bookings
• Showing guests around the facilities on arrival
• Liaising with food and beverage departments for guests lunch/tea orders
• Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
• Compiling bills for Spa Guests before departure
• Computer and manual completion of administration duties
• Completing the daily balancing/banking for the spa ready for the accounts team
• Adherence to Mystery Guest Standards criteria throughout the working day

REQUIREMENTS

• 35hrs , 5 days per week including early (7.30am 3.00pm), late (12.45pm 8.15pm) shifts. Please note weekend shifts are part of this role
• Excellent personal presentation
• A genuine interest in Spas and Beauty
• Computer literate and good attention to detail in admin
• Previous beauty knowledge a distinct advantage
• Weekend shifts required

BENEFITS

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday