At a Glance
- Tasks: Engage with guests, maintain spa facilities, and assist with service requests.
- Company: Join the award-winning Alexander House Hotel & Utopia Spa team.
- Benefits: Earn up to £14.24 per hour, enjoy free parking, and receive a monthly service charge.
- Other info: Flexible hours with opportunities for growth in a dynamic spa setting.
- Why this job: Be part of a luxurious environment and create memorable experiences for guests.
- Qualifications: Smart appearance, excellent communication skills, and a passion for guest service.
The predicted salary is between 14.24 - 14.24 £ per hour.
Up to £14.24 per hour including holiday pay + monthly service charge payment based on hours worked.
Free car parking. Employee uniform.
The Place: The 5 Red Star Alexander House Hotel & Utopia Spa, part of the very successful Alexander Hotels Group with four top Hotels and two award-winning Utopia Spas, has an outstanding environment and range of facilities. The award-winning Utopia Spa at Alexander House Hotel is looking for a Senior Spa Therapist to join our dedicated team. The outstanding facilities include 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden featuring a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development.
The Role: This is a new role to support our full-time spa team in delivering excellent service and facilities to our guests, members, and visitors to our Utopia Spa. Duties will include:
- Acknowledge and interact with guests throughout the public areas, spa garden, and pool area helping with requests and service requirements.
- Ensure the facilities are well presented at all times and that all areas are fully stocked ready for guests.
- Helping guests with complimentary beverages and treats at morning arrival and thereafter taking orders and delivering beverages to spa guests during their day.
- Answering any guest queries.
- Assist Spa Reception team with guest arrivals and show rounds helping ensure a smooth arrival process.
- Help return crockery to pot wash and ensure replacements are available.
- Ensure the Spa Shop is well maintained and neatly stocked.
- Assisting guests with any enquiries as needed.
- Help Spa Reception Team maintain stock levels by informing the Spa Supervisor of items that need to be ordered.
- Help Spa Team maintain retail stock levels by informing the Head Therapist of items that need to be ordered.
- Help inform maintenance of any issues and help establish time frames for issues to be resolved.
The Requirements:
- Ability to work 2 days between Fri and Mon 2pm to 8pm and/or 2pm to 8pm.
- Smart appearance.
- Excellent communication skills.
- Passion for guest service.
- Food and beverage service experience ideal but not essential.
Casual Spa Host in East Grinstead employer: Alexander House Hotel & Utopia Spa
Join Barnett Hill Hotel, a distinguished part of Alexander Hotels, where we pride ourselves on creating a supportive and dynamic work environment for our culinary team. As a Chef de Partie, you will benefit from competitive pay, generous holiday allowances, and unique perks such as discounted accommodation and spa treatments, all while working in a beautifully refurbished country house setting just outside London. With a focus on employee growth and a commitment to excellence, this is an exceptional opportunity to develop your culinary skills and contribute to a thriving hospitality experience.
Contact Details:
Alexander House Hotel & Utopia Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Host in East Grinstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Alexander House Hotel & Utopia Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Alexander House Hotel & Utopia Spa
Don't be shy about reaching out to Alexander House Hotel & Utopia Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Spa Host in East Grinstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alexander House Hotel & Utopia Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
