At a Glance
- Tasks: Supervise afternoon tea service and ensure a welcoming atmosphere for guests.
- Company: Join the prestigious Alexander House Hotel & Utopia Spa, known for excellence.
- Benefits: Enjoy competitive salary, holiday perks, discounts, and complimentary stays.
- Other info: Dynamic role with opportunities for growth in a beautiful setting.
- Why this job: Be part of a luxury experience and develop your hospitality skills.
- Qualifications: Must have supervisory experience and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
£26,894.40 per annum + monthly service charge payment
4 weeks holiday rising to 5 weeks with service
8 Bank holidays
Free car parking
Employee uniform
Benefits:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
- Additional benefits for 1, 3 and 5 year anniversaries: birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Role:
Working in our beautiful lounges and outside terraces (when weather permits), you will be responsible for the service of afternoon tea, and other food and beverage to residents, spa guests and local visitors. You will work a shift pattern across five days including weekends, with shifts starting at 9:00/9:30 am and finishing 5:30/6:00 pm, 40 hrs per week.
Responsibilities:
- Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming
- Meeting and greeting guests
- Taking guest orders
- Coaching employees to develop their skills and ensure service standards are met
- Serving food and beverage including alcoholic beverages
- Completing satisfaction checks and acting on all feedback
- Resolving any service issues
- Presenting bills to guests and taking payment
- Ensuring the lounge/terraces are cleared/reset at the end of the shift, ready for the next service
- Ensuring the work area is clean and tidy before closing
The Place:
Alexander House Hotel & Utopia Spa, part of Alexander Hotels – a private group of quality hotels of distinction just outside London. 5 Red Star, award‑winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2‑bedroom self‑contained Gatehouse are available for guests. 2 award‑winning restaurants, Reflections Restaurant (2 Rosette x 60 covers) and AG’s Restaurant (3 Rosette x 35 covers), together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests. Please see our website for a full list of facilities.
Qualifications:
- Smart appearance
- Excellent communication skills with a passion for guest service
- Supervisory experience within a quality food service hotel/restaurant required
- Ability to manage and motivate a team of waiters/esses to ensure excellence
- Must have your own transport due to our location and the shift work required for this role
Afternoon Tea Supervisor in East Grinstead employer: Alexander House Hotel & Utopia Spa
At Alexander House Hotel & Utopia Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values employee growth and development. With competitive benefits including generous holiday allowances, discounted accommodation, and unique perks for long service, our team enjoys a rewarding environment in a stunning location just outside London, where they can thrive while delivering outstanding guest experiences.
Contact Details:
Alexander House Hotel & Utopia Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Afternoon Tea Supervisor in East Grinstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Alexander House Hotel & Utopia Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Alexander House Hotel & Utopia Spa
Don't be shy about reaching out to Alexander House Hotel & Utopia Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Afternoon Tea Supervisor in East Grinstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alexander House Hotel & Utopia Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
