At a Glance
- Tasks: Welcome guests and ensure a relaxing experience at our Utopia Spa.
- Company: Join a vibrant team in a luxurious spa environment.
- Benefits: Competitive salary, bonuses, discounts on treatments, and extra holiday perks.
- Other info: Enjoy career growth and celebrate milestones with exciting rewards.
- Why this job: Be part of a dedicated team and create memorable experiences for guests.
- Qualifications: Previous guest service experience and a passion for beauty and wellness.
The predicted salary is between 24784 - 24784 € per year.
SPA RECEPTIONIST (37.5 hrs per week) £24,784.76 per annum + £100 per month bonus potential + monthly service charge payment.
Benefits include:
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday.
The Role:
A Spa Receptionist is required to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
Main Duties include:
- Welcoming guests, residents, and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests’ lunch/tea orders
- Liaising with therapists and the Spa Manager with reference to client’s schedules and last-minute booking changes
- Compiling bills for Spa Guests before departure
- Computer and manual completion of administration duties
- Completing the daily balancing/banking for the spa ready for the accounts team
- Adherence to Mystery Guest Standards criteria throughout the working day
Requirements:
- Previous guest service or reception experience is essential.
- Excellent personal presentation
- A genuine interest in Spas and Beauty
- Computer literate and good attention to detail in admin
- Previous beauty knowledge a distinct advantage
- Ability to work shifts and weekends. 37.5 hours over 5 days per week. Shifts will be 6.30am to 2.30pm or 1pm to 9.00pm.
Spa Receptionist in Dartford employer: Alexander House Hotel & Utopia Spa
Join our vibrant team as a Spa Receptionist at Utopia Spa, where we prioritise employee well-being and growth. Enjoy competitive pay, generous holiday allowances, and a host of exclusive benefits including discounted treatments and accommodation, all within a supportive work culture that celebrates your milestones. With opportunities for personal development and a focus on creating memorable experiences for our guests, this role offers a fulfilling career in a beautiful setting.
Contact Detail:
Alexander House Hotel & Utopia Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Utopia Spa and its values. This will help you connect with the team and show that you're genuinely interested in being part of their dedicated crew.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your previous guest service experience can shine through in the Spa Receptionist role.
✨Tip Number 3
Dress to impress! Since personal presentation is key for this role, make sure you look polished and professional for your interview. It’s all about making a great first impression!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Spa Receptionist in Dartford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Spa Receptionist where guest interaction is key.
Tailor Your Experience:Make sure to highlight any previous guest service or reception experience in your application. We love seeing how your past roles have prepared you for this position. Be specific about your responsibilities and achievements that relate to the duties listed in the job description.
Attention to Detail:Since the role involves handling bookings and administration, it’s crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before submitting it. A polished application reflects your professionalism and care for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa treatments and services. Familiarise yourself with the offerings at Utopia Spa, as well as general beauty and wellness trends. This will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice how you would greet someone warmly and handle their inquiries. Think about examples from your previous experience where you provided excellent customer service, as these will be great to share during the interview.
✨Dress to Impress
Since personal presentation is key in this role, make sure you dress smartly for the interview. Opt for a polished look that reflects the spa's atmosphere. This not only shows that you understand the importance of appearance but also sets a positive tone for your potential employers.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like a last-minute booking change or a guest complaint. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
