At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a fantastic stay experience.
- Company: Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels.
- Benefits: Competitive salary, 4-5 weeks holiday, free parking, and discounts on hotel stays and spa treatments.
- Other info: Enjoy career growth and special anniversary celebrations with unique perks.
- Why this job: Join a friendly team and create memorable experiences for guests in a beautiful setting.
- Qualifications: Excellent communication skills and a warm, welcoming personality.
The predicted salary is between 24784 - 24784 € per year.
37.5 hours per week
£24,784.76 per annum + monthly service charge payment
The Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion.
The Role
A smart, friendly, well organised, guest service focused individual is sought to complete our professional Hotel Reception team. You must have a five-star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay. From the time a guest enters the hotel and spa to the time they pay their bill and leave, you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they can perform to achieve excellence.
5 days 37.5 hrs per week including weekend shifts. A mixture of early shifts 7.30am to 3.30pm weekdays and 8am-4pm weekends, and late shifts 2pm to 10pm.
Responsibilities include:
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing 'end of day' procedures
Requirements
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
Hotel Receptionist in Dartford employer: Alexander House Hotel & Utopia Spa
Rowhill Grange Hotel & Utopia Spa, part of the esteemed Alexander Hotels group, offers a vibrant work culture where employee satisfaction is paramount. With generous benefits including discounted accommodation, spa treatments, and a supportive environment that celebrates your milestones, this role as a Hotel Receptionist not only promises a rewarding career but also the opportunity to grow within a prestigious establishment just outside London, surrounded by beautiful gardens and exceptional dining options.
Contact Detail:
Alexander House Hotel & Utopia Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Dartford
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities, services, and any special offers. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of the hotel. So, brush up on your communication skills and practice how to handle different guest scenarios. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the hotel industry. You never know who might have a lead on a job or can give you insider tips on landing that perfect position.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Hotel Receptionist in Dartford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through! We want to see that five-star smile in your words. Remember, you're applying for a role where guest service is key, so make sure your enthusiasm for helping others comes across.
Tailor Your Application:Make sure to tailor your application to the Hotel Receptionist role specifically. Highlight any relevant experience you have in customer service or hospitality. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Organised and Detail-Oriented:Since the role requires excellent attention to detail, ensure your application is well-structured and free of errors. Double-check your spelling and grammar, and present your information clearly. This reflects the organised nature we’re after in our reception team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Rowhill Grange Hotel & Utopia Spa!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Off Your Smile
As a Hotel Receptionist, your smile is your best asset! Practice greeting friends or family with a warm and friendly smile. This will help you convey the welcoming personality that the hotel is looking for during your interview.
✨Know the Hotel Inside Out
Familiarise yourself with Rowhill Grange Hotel & Utopia Spa's facilities, services, and benefits. Being able to discuss specific offerings, like the spa treatments or dining options, shows your genuine interest and helps you stand out as a knowledgeable candidate.
✨Practice Your Communication Skills
Since excellent communication is key, consider role-playing common scenarios you might encounter at the reception. This could include handling guest inquiries or managing check-ins. Practising these interactions will boost your confidence and prepare you for real-life situations.
✨Highlight Your Organisational Skills
Prepare examples from your past experiences where you demonstrated strong organisational skills. Whether it’s managing bookings or balancing shift reports, showcasing your attention to detail will reassure the interviewers that you can handle the responsibilities of the role.
