Assistant Restaurant & Bar Manager in Dartford

ASSISTANT RESTAURANT & BAR MANAGER

£29,000 per annum + monthly service charge payment

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Birthday off paid
• Complimentary overnight stays
• Complimentary lunch/afternoon tea
• Service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, award-winning Utopia Spa, 38‑bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

The hotel has two restaurants – RG’s Fine Dining Restaurant and Elements Brasserie & Bar for more informal dining. We also operate a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.

For a full list of facilities and sample menus, please see our website.

The Role

Working in our RG’s Fine Dining Restaurant & Elements Bar the Assistant Restaurant & Bar Manager will have responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns, working 40 hours per week across 5 days including weekends.

Main Duties

• Ensuring the restaurant is prepared for service
• Ensuring employees are given a service brief and are allocated duties for their shift
• Meeting and greeting guests
• Taking guest orders
• Effective rostering of employees
• Supporting the Restaurant Manager with the recruitment, induction, training and coaching of new employees
• Coaching a team of 18 employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and acting on all feedback
• Resolving any service issues
• Presenting bills to guests and taking payment
• Ensuring the restaurant is reset at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before closing

Requirements

• Smart appearance
• Excellent communication skills with a passion for guest service
• Management or supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/waitresses to ensure excellence
• Must have your own transport due to our location and the shift work required for this role