At a Glance
- Tasks: Lead a dynamic team to deliver exceptional spa experiences and manage daily operations.
- Company: Join the prestigious 5 Red Star Alexander House Hotel & Utopia Spa.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous holiday allowances.
- Other info: Celebrate milestones with unique rewards and enjoy a supportive team culture.
- Why this job: Make a real impact in a thriving spa environment with excellent growth opportunities.
- Qualifications: Experience in spa management and a passion for beauty therapy required.
The predicted salary is between 35000 - 38000 £ per year.
- SPA MANAGER
- SALARY & BENEFITS
£35,000-£38,000 per annum with additional earning potential of up to £2k per annum through achievement of bonuses + monthly service charge payment
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- In addition you will benefit from a range of company benefits including:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including:
- your birthday off paid
- complimentary overnight stays
- complimentary lunch/afternoon tea
- service related holiday
- The Place
The 5 Red Star Alexander House Hotel & Utopia Spa, part of the very successful Alexander Hotels Group with four top Hotels and two award winning Utopia Spa, has an outstanding environment and range of facilities.
The award-winning Utopia Spa at Alexander House Hotel is looking for a Senior Spa Therapist to join our dedicated team.
The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden features a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests.
We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.
The Role
This is a great opportunity as our Spa Manager to head up a thriving 5 Red Star Spa business and have real impact on its continued development and success.
The successful candidate will have complete responsibility for a team of 25 therapist (full and part time) as well as a team of Spa Receptionists and Spa Assistants/Cleaners.
Managing and motivating the team will be key to your success both in terms of revenue, guest service, member satisfaction and safety responsibilities you hold.
The Spa Manager will manage the day-to-day operation of the Utopia Spa focusing on delivering and exceeding guest’s expectations and ensuring the commitment to high standards of hospitality through effective management of the team, resources and facilities.
Main Duties;
- To ensure guests and members are always welcomed to the Spa and service is co-ordinated from the time they arrive to the time they depart
- Ensure the Reception team during busy periods are supported and offer tours of the spa for new visitors/members
- To monitor the presentation of the Utopia Spa in all areas ensuring the very highest standards of cleanliness, hygiene and organisation.
Effective rostering of cleaning staff and close liaison with inhouse maintenance to team to ensure facilities are always available.
- Complete the opening and closing procedures to ensure the Spa is fully operational and that it is secured at the end of the day
- To ensure the team are competent with reservations on the telephone as well as face to face sales of Utopia Spa Vouchers, Gift Experiences and Retail Products.
- To ensure all those on duty are fully informed of the day’s events, issued their work schedules for the day, and are focused on the priority for guest service throughout the day.
- To ensure guests and members expectations are exceeded and to put forward for discussion with the General Manager new promotional ideas to drive revenues.
- To ensure staff productivity is achieved and that all staff are well presented and offering the required levels of service.
- To be responsible for staff recruitment interviews and trade tests supported by your senior therapists. Liaising with our Group Resourcer to generate interest for new roles.
- To be competent in the delivery of all level 2 and level 3 treatment ranges on offer in the Utopia Spa so that you can monitor spa and treatment standards and implement corrective action/training where required.
- To train, coach, appraise, manage, and motivate the Spa Team.
- To create an environment which promotes employee morale and encourages the team to take pride in their work area and performance standards.
- To actively support any spa department during peak periods.
- To ensure complaint recovery with guests and members if things do not go to plan.
- Ensure the highest standards of cleanliness, maintenance, safety and service across all Spa departments
- Ensure compliance in relation to Fire, and the Health and Safety Policy.
Requirements
- Current Spa Management experience at 4/5 star level
- Capable of demonstrating leadership and coaching within a large team.
- Ability to demonstrate personal ownership of tasks and will ensure completion to achieve required results
- Level 2 and 3 Beauty Therapy qualification, or equivalent.
- Practical therapy experience within a spa/salon.
- Smart appearance with a warm and friendly disposition that inspires loyalty.
- Maturity and calm approach to dealing with guest and staff in a professional manner.
- #beauty #spa #utopiaspa #spamanager #hotelspa
- #J-18808-Ljbffr
Spa Manager in Crawley employer: Alexander House Hotel & Utopia Spa
At Alexander House Hotel & Utopia Spa, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. Located in the stunning surroundings of Guildford, our 2 Rosette Hotel Restaurant offers not only competitive benefits and flexible working hours but also ample opportunities for personal and professional growth within the hospitality industry. Join us to be part of a dedicated team that is passionate about delivering exceptional guest experiences in a beautiful setting.
Contact Details:
Alexander House Hotel & Utopia Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager in Crawley
✨Get a Taste of the Scene
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✨Reach Out Directly to Alexander House Hotel & Utopia Spa
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We think you need these skills to ace Spa Manager in Crawley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alexander House Hotel & Utopia Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alexander House Hotel & Utopia Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
