Afternoon Tea Supervisor in Crawley

AFTERNOON TEA SUPERVISOR

£26,894.40 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

Benefits

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Additional benefits for 1, 3 and 5 year anniversaries: birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Role

Working in our beautiful lounges and outside terraces (when weather permits), you will be responsible for the service of afternoon tea, and other food and beverage to residents, spa guests and local visitors. You will work a shift pattern across five days including weekends, with shifts starting at 9:00/9:30 am and finishing 5:30/6:00 pm, 40 hrs per week.

Responsibilities

• Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming
• Meeting and greeting guests
• Taking guest orders
• Coaching employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and acting on all feedback
• Resolving any service issues
• Presenting bills to guests and taking payment
• Ensuring the lounge/terraces are cleared/reset at the end of the shift, ready for the next service
• Ensuring the work area is clean and tidy before closing

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels – a private group of quality hotels of distinction just outside London.

5 Red Star, award‑winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2‑bedroom self‑contained Gatehouse are available for guests.

2 award‑winning restaurants, Reflections Restaurant (2 Rosette x 60 covers) and AG’s Restaurant (3 Rosette x 35 covers), together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Qualifications

• Smart appearance
• Excellent communication skills with a passion for guest service
• Supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses to ensure excellence
• Must have your own transport due to our location and the shift work required for this role