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- Tasks: Lead the front of house team, ensuring top-notch guest service and staff training.
- Company: Join Alexander House Hotel, a prestigious 5 Red Star hotel near London with award-winning facilities.
- Benefits: Enjoy competitive pay, generous holiday, discounts on stays, spa treatments, and more!
- Why this job: Be part of a dynamic team in a luxury setting, making memorable experiences for guests.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service required.
- Other info: Celebrate milestones with special perks like paid birthday leave and complimentary stays.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
FRONT OF HOUSE MANAGER
£35,000 per annum + monthly service charge payment
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will enjoy a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Place
Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
5 Red Star Hotel, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
Please see our website for a full list of facilities.
The Role
Reporting to our General Manager you will be responsible and accountable for all front of house service areas including Guest Services, Hotel Reception, Concierge and Night Concierge.
Your focus will be the consistent delivery of high standards of guest service across all front of house areas, while acting as the Hotels Host Manager ensuring our overall service reflects our 5 Red Star accreditation.
Duties include;
- To ensure all front of house staff are recruited, trained and developed in line with current and future business requirements and budgets.
- To ensure all service standards to AA, SLH and Mystery Guest Standards are achieved consistently across all front of house areas.
- Be the designated Front of House trainer on ResLynx and Front of House procedures.
- Ensure the presentation of all front of house areas are clean, safe, welcoming and appealing with point-of-sale material displayed in line with agreed standards and legislation.
- Ensure all front of house team members are smart, punctual, polite, courteous and helpful to guests & colleagues at all times.
- Ensure team have all products and resources to deliver excellent service by an organised process of planning, stock taking and ordering.
- Ensure the team have excellent product knowledge of all facilities, prices and are up to date on any current special offers through effective communication and briefings.
- Performance management of the team through, training, coaching, support and actioning Disciplinary Procedures where other actions fail.
- Completion of Employee Performance Reviews
- Set, implement and maintain Front of House Department SOPs, auditing standards to ensure compliance and actioning improvements/developments/shortcomings.
- Drive sales through service excellent, staff training, upselling.
- Manage all guest feedback platforms and processes personally including Revinate, TripAdvisor, Booking.com etc and ensure appropriate feedback and action is taken.
- Ensure accuracy of Front House financial transactions together with all Front of House administration, implementing control procedures to guarantee success.
- Ensure that all rotas for Front of House departments are prepared to ensure adequate cover while meeting budgetary requirements based on sales.
- Work with the senior team to generate ideas for product development to increase sales and meeting ever changing guest requirements.
- Manage the Duty Manager Rota and regularly carrying out Duty Manager shifts as required.
- Comply with legal and Company requirements for health & safety across all Front of House areas
Requirements.
- Must be an impeccably presented front of house host with a warm and friendly disposition.
- Excellent eye for details
- Excellent communication skills both verbal and written
- Accurate and thorough administration skills
- An experienced front of house systems/reservations system user and trainer
- Experience within the 4/5 Star Hotel Market
- You will need a passion for hospitality and exceptional customer service
- You must be able to demonstrate an ability to manage a team by coaching, developing and motivating others. Experience of developing teams to their full potential.
- Be a team player with the desire to develop yourself and those around you.
- Adaptable in their approach and able to work and adapt in a fast-changing environment
Front of House Manager employer: Alexander House (Alexander Hotel Collection) Careers
Contact Detail:
Alexander House (Alexander Hotel Collection) Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of a 5 Red Star hotel. Research what sets these establishments apart in terms of guest service and operational excellence, as this knowledge will help you demonstrate your understanding during interviews.
✨Tip Number 2
Network with current or former employees of Alexander House Hotel & Utopia Spa. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in training and developing teams. Highlight specific examples where you've successfully improved service standards or team performance, as this is a key responsibility of the Front of House Manager.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Be ready to share instances where you've effectively managed challenges in a fast-paced environment, as this will demonstrate your capability to thrive in the dynamic setting of a luxury hotel.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet the requirements listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities of managing guest services and maintaining high standards of service.
Highlight Relevant Experience: In your application, emphasise any previous roles in the 4/5 Star Hotel market. Discuss your experience with training staff, managing feedback platforms, and ensuring compliance with service standards.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with teams and guests in past positions.
How to prepare for a job interview at Alexander House (Alexander Hotel Collection) Careers
✨Showcase Your Hospitality Passion
Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to provide exceptional customer service in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Leadership Skills
As a Front of House Manager, you'll be responsible for leading a team. Prepare to discuss your experience in coaching and developing staff. Highlight any successful training programmes you've implemented or how you've motivated your team to achieve high standards.
✨Know the Company Inside Out
Research Alexander House Hotel and Utopia Spa thoroughly. Familiarise yourself with their services, values, and recent achievements. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of examples from your past experiences where you successfully resolved issues or improved service standards, and be ready to share these stories.
