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- Tasks: Manage mortgage cases post-submission, ensuring smooth progression and excellent customer service.
- Company: Join Alexander Hall, a leading UK mortgage broker with a stellar reputation and award-winning service.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and continuous training opportunities.
- Why this job: Be part of a supportive team that values growth, collaboration, and excellence in service delivery.
- Qualifications: Previous mortgage case management experience is preferred; strong communication and problem-solving skills are essential.
- Other info: Embark on a career path where your potential is recognised and nurtured.
The predicted salary is between 26000 - 36400 £ per year.
The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes.
Key Responsibilities:
- Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, clients, and lenders to guide a case successfully to completion.
- Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales.
- Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation.
- Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach.
- Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes.
- Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department.
- Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery.
About You
Experience: Previous experience in mortgage case management highly desirable.
Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently.
Integrity: A commitment to ethical practices and maintaining confidentiality.
Resilience: Ability to handle pressure and adapt to changing circumstances.
Community: An empathetic individual who values collaboration and contributes positively to the workplace environment.
Curiosity: A proactive learner who seeks out new knowledge and ways to improve.
Benefits:
- A competitive salary depending on experience, starting at £26,000.
- Hybrid working option.
- A comprehensive induction program to seamlessly integrate you into our culture.
- Continuous mentoring and training to ensure your professional development.
- Fantastic company events that reward your hard work and success.
- Opportunity to work within a supportive and dynamic team.
- 25 days annual leave entitlement, plus bank holidays.
About Us
Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting-edge technology, and access to exclusive products, ensuring a stress-free and simplified process for our clients. Our commitment to excellence is echoed in our five-star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape. Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved.
Contact Detail:
Alexander Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the market will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the mortgage sector. Attend industry events or join online forums to connect with Mortgage Advisers and other case managers, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully managed cases or resolved issues. This will showcase your problem-solving skills and resilience.
✨Tip Number 4
Research Alexander Hall's values and recent achievements. Being able to discuss their accolades and how you align with their ethos during your conversation will show that you're a good cultural fit for the team.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Case Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in mortgage case management or related fields. Use specific examples to demonstrate your organisational skills, problem-solving abilities, and communication strengths.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses why you are a good fit for the Case Manager role. Mention your commitment to ethical practices, your ability to handle pressure, and your enthusiasm for continuous improvement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Alexander Hall
✨Showcase Your Case Management Skills
Be prepared to discuss your previous experience in mortgage case management. Highlight specific examples where you successfully managed cases, resolved issues, and ensured timely completion.
✨Demonstrate Strong Communication Abilities
Since the role involves acting as a primary point of contact, practice articulating complex information clearly. Prepare to give examples of how you've effectively communicated with clients and colleagues in past roles.
✨Emphasise Problem-Solving Capabilities
Think of scenarios where you faced challenges in case management and how you overcame them. Show that you can think critically and remain resilient under pressure.
✨Highlight Your Commitment to Compliance
Familiarise yourself with regulatory requirements relevant to mortgage case management. Be ready to discuss how you ensure compliance and maintain integrity in your work.
