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For Companies At a Glance
- Tasks: Manage mortgage cases post-submission, ensuring smooth progression and excellent customer service.
- Company: Join Alexander Hall, a leading UK mortgage broker with a stellar reputation for customer service.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and continuous training opportunities.
- Why this job: Be part of a supportive team that values growth, collaboration, and excellence in service delivery.
- Qualifications: Previous experience in mortgage case management is preferred; strong communication and problem-solving skills are essential.
- Other info: Embark on a career path where your potential is recognised and nurtured.
The predicted salary is between 15600 - 21600 £ per year.
The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes.
Key Responsibilities:
- Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, clients, and lenders to guide a case successfully to completion.
- Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales.
- Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation.
- Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach.
- Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes.
- Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department.
- Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery.
About You:
- Experience: Previous experience in mortgage case management highly desirable.
- Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently.
- Integrity: A commitment to ethical practices and maintaining confidentiality.
- Resilience: Ability to handle pressure and adapt to changing circumstances.
- Community: An empathetic individual who values collaboration and contributes positively to the workplace environment.
- Curiosity: A proactive learner who seeks out new knowledge and ways to improve.
Benefits:
- A competitive salary depending on experience, starting at £26,000.
- Hybrid working option.
- A comprehensive induction program to seamlessly integrate you into our culture.
- Continuous mentoring and training to ensure your professional development.
- Fantastic company events that reward your hard work and success.
- Opportunity to work within a supportive and dynamic team.
- 25 days annual leave entitlement, plus bank holidays.
About Us: Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting-edge technology, and access to exclusive products, ensuring a stress-free and simplified process for our clients. Our commitment to excellence is echoed in our five-star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape. Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved.
Contact Detail:
Alexander Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding the ins and outs of case management will help you communicate effectively with Mortgage Advisers and clients, showcasing your knowledge during any discussions.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your resilience and proactive approach, which are key traits for a Case Manager.
✨Tip Number 3
Network with professionals in the mortgage industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple cases simultaneously. Prepare to share specific strategies or tools you use to stay on top of your workload, as this is crucial for the role.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage case management. Emphasise your organisational skills, attention to detail, and any previous roles where you managed multiple cases simultaneously.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Case Manager role. Mention your problem-solving abilities and commitment to compliance, as these are crucial for the position.
Showcase Communication Skills: Since communication is vital for this role, provide examples in your application that demonstrate your excellent verbal and written communication skills. Highlight instances where you successfully resolved issues or liaised with clients and third parties.
Demonstrate Continuous Improvement: Mention any experiences where you sought out opportunities for efficiency or improved processes in your previous roles. This shows your curiosity and proactive approach, which are valued traits for the Case Manager position.
How to prepare for a job interview at Alexander Hall
✨Showcase Your Case Management Experience
Be prepared to discuss your previous experience in mortgage case management. Highlight specific examples where you successfully managed cases, overcame challenges, and ensured smooth progression.
✨Demonstrate Strong Communication Skills
Since the role involves acting as a primary point of contact, practice articulating complex information clearly. Use examples from past experiences to illustrate how you effectively communicated with clients and colleagues.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you faced challenges in case management. Explain your thought process and the steps you took to resolve issues, showcasing your resilience and proactive approach.
✨Highlight Your Commitment to Compliance
Familiarise yourself with regulatory requirements relevant to mortgage case management. Be ready to discuss how you ensure compliance and maintain integrity in your work, as this is crucial for the role.
