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For Companies At a Glance
- Tasks: Handle customer complaints and ensure satisfaction with professionalism and empathy.
- Company: Join one of the UK's busiest used car supermarkets with a dynamic culture.
- Benefits: Enjoy competitive salary, performance bonuses, and vibrant team events.
- Why this job: Make a real impact by turning complaints into 5-star experiences in a supportive environment.
- Qualifications: 2 years' experience in automotive aftersales and strong communication skills required.
- Other info: Initial training based in Watford for 3 weeks before moving to Enfield.
The predicted salary is between 24000 - 36000 £ per year.
Aftersales – Complaints Handler
Location: Enfield, EN1 (Initial 3 weeks based in Watford)
Hours:
- Monday to Friday: 8:30 AM 5:30 PM
- Two Saturdays per month: 9:00 AM 3:00 PM
Salary: £28,000 £31,000 per annum + Bonuses
About Us
Were one of the UKs busiest and most vibrant used car supermarkets, selling over 1,000
vehicles per month, with a strong team of 300+ staff. Based in Enfield, we pride ourselves
on a dynamic company culture, excellent customer service, and exceptional growth
opportunities.
The Role
As our Aftersales – Complaints Handler, youll be a key part of our customer experience
team, handling post-sale complaints and ensuring customer satisfaction with professionalism
and empathy. Youll work closely with our workshop team, customer service, and
management to ensure all complaints are resolved efficiently and fairly aiming to turn
every issue into a 5-star experience.
Key Responsibilities
- Manage customer complaints relating to recently purchased vehicles that have developed faults.
- Book cars in for diagnostics or repairs, working closely with the Workshop Controller.
- Keep customers informed throughout the repair process, managing expectations clearly and honestly.
- Maintain low vehicle return rates by resolving complaints promptly and professionally.
- Encourage happy customers to leave 5-star reviews post-resolution.
- Document all communications and outcomes accurately in the system.
- Work with the management team to improve complaint handling processes.
Requirements
- Minimum 2 years\’ experience in a used car dealership or automotive aftersales role.
- Solid understanding of vehicle finance, warranty products, and car repairprocesses.
- Strong working knowledge of Consumer Rights Act 2015 and related motor trade legislation.
- Excellent communication and negotiation skills.
- Confident under pressure and able to deal with difficult situations calmly and constructively.
- Strong organisational and time management abilities.
Why Join Us?
- Be part of a fast-growing, industry-leading company.
- Clear progression routes and development opportunities.
- Vibrant team culture with regular staff events and incentives.
- Competitive salary and performance bonuses.
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Automotive Service Advisor employer: Alexander Gray Recruitment Limited t/a Amor Hire
Contact Detail:
Alexander Gray Recruitment Limited t/a Amor Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the Consumer Rights Act 2015 and other relevant motor trade legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the legal aspects of the role.
✨Tip Number 2
Showcase your experience in handling customer complaints effectively. Prepare specific examples from your past roles where you turned a negative situation into a positive outcome, as this is crucial for the Aftersales - Complaints Handler position.
✨Tip Number 3
Network with professionals in the automotive industry, especially those who have worked in aftersales roles. They can provide insights and potentially refer you to opportunities within our company.
✨Tip Number 4
Research our company culture and values. Understanding what makes us unique will allow you to tailor your approach during interviews and show how you align with our mission of providing exceptional customer service.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive aftersales or customer service. Emphasise your understanding of vehicle finance, warranty products, and your ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving skills. Mention specific examples from your past roles where you successfully resolved customer complaints.
Highlight Relevant Skills: In your application, clearly outline your communication and negotiation skills. Provide examples of how you've managed difficult situations calmly and constructively in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with a dynamic team and contribute to improving customer satisfaction. Let them know why you want to be part of their vibrant company culture.
How to prepare for a job interview at Alexander Gray Recruitment Limited t/a Amor Hire
✨Showcase Your Experience
Make sure to highlight your previous experience in a used car dealership or automotive aftersales role. Be prepared to discuss specific situations where you successfully handled customer complaints and how you resolved them.
✨Understand the Legislation
Familiarise yourself with the Consumer Rights Act 2015 and other relevant motor trade legislation. Being able to discuss these laws confidently will demonstrate your knowledge and commitment to customer service.
✨Demonstrate Communication Skills
Since the role requires excellent communication and negotiation skills, practice articulating your thoughts clearly. Consider role-playing difficult customer scenarios to show how you would handle them calmly and constructively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to learn more about their complaint handling processes and team culture.
