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For Companies At a Glance
- Tasks: Assist customers with their automotive needs and handle complaints effectively.
- Company: Join one of the UK's busiest used car supermarkets with a dynamic team.
- Benefits: Enjoy a competitive salary, bonuses, and a vibrant work environment.
- Why this job: Be part of a fast-paced industry while making a real impact on customer satisfaction.
- Qualifications: No specific qualifications required; just bring your passion for cars and people!
- Other info: Initial training will be in Watford for three weeks before moving to Enfield.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Aftersales – Complaints Handler
Location: Enfield, EN1 (Initial 3 weeks based in Watford)
Hours:
- Monday to Friday: 8:30 AM 5:30 PM
- Two Saturdays per month: 9:00 AM 3:00 PM
Salary: £28,000 £31,000 per annum + Bonuses
About Us
Were one of the UKs busiest and most vibrant used car supermarkets, selling over 1,000
vehicles per month, with a strong team of 300+ staff. Based in Enfield, we pride ourselves
on …
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Automotive Service Advisor employer: Alexander Gray Recruitment Limited t/a Amor Hire
Contact Detail:
Alexander Gray Recruitment Limited t/a Amor Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in the used car market. Understanding current trends and customer preferences can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. As a Service Advisor, you'll be the first point of contact for customers, so showcasing your ability to handle complaints and provide solutions is crucial.
✨Tip Number 3
Network with professionals in the automotive sector. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights or referrals.
✨Tip Number 4
Prepare for role-specific scenarios that may come up during the interview. Think about how you would handle difficult customer situations or manage multiple tasks, as these are common in the role of a Service Advisor.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Automotive Service Advisor. Highlight your relevant experience in customer service and automotive knowledge in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous roles in customer service or automotive industries, and include specific achievements that demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to handle customer complaints effectively. Use specific examples from your past experiences to illustrate your problem-solving skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Alexander Gray Recruitment Limited t/a Amor Hire
✨Know Your Automotive Knowledge
Brush up on your knowledge of automotive systems and common issues. Being able to discuss technical details confidently will impress the interviewers and show that you're serious about the role.
✨Demonstrate Excellent Communication Skills
As a Service Advisor, you'll need to communicate effectively with customers and the service team. Practice explaining complex automotive issues in simple terms, and be ready to showcase your customer service skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with an unhappy customer or managing multiple tasks. Think of examples from your past experiences that highlight your problem-solving abilities.
✨Show Enthusiasm for the Role
Let your passion for the automotive industry shine through. Research the company and express why you want to work there specifically. A genuine interest can set you apart from other candidates.
