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- Tasks: Engage with residents, ensuring their needs are met and concerns addressed.
- Company: Join a top UK Principal Contractor in the Social Housing sector.
- Benefits: Enjoy a competitive salary, negotiable pay, and an excellent benefits package.
- Why this job: Make a real impact in the community while developing your customer service skills.
- Qualifications: Experience in customer service, preferably within social housing, is essential.
- Other info: This role offers a chance to work on meaningful projects in a supportive environment.
The predicted salary is between 20400 - 40800 £ per year.
Location: Isle of Wight
Salary: Up to £34,000 (negotiable) + excellent benefits package
About the Role
Are you experienced in Customer Service within the Social Housing sector? We're recruiting for a Resident Liaison Officer (RLO) to join one of the UK's leading Principal Contractors, working on a ...
Contact Detail:
Alexander Fisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO / Customer Services Officer Isle of Wight
✨Tip Number 1
Familiarise yourself with the social housing sector, especially on the Isle of Wight. Understanding local issues and community needs will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service roles that demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 4
Research our company values and mission at StudySmarter. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace RLO / Customer Services Officer Isle of Wight
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Resident Liaison Officer. Highlight your experience in customer service within the social housing sector, as this is crucial for the position.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Use keywords from the job posting to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the social housing sector. Mention specific examples of how you've successfully managed tenant relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Alexander Fisher
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within the social housing sector. Prepare specific examples of how you've successfully resolved tenant issues or improved customer satisfaction.
✨Understand the Company and Its Values
Research the company thoroughly before the interview. Understand their mission, values, and recent projects. This will help you align your answers with what they are looking for and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to common scenarios you might face as a Resident Liaison Officer, focusing on your approach and the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or future projects.
