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- Tasks: Engage with residents, ensuring their needs are met and concerns addressed.
- Company: Join a top UK Principal Contractor in the Social Housing sector.
- Benefits: Enjoy a competitive salary, excellent benefits, and potential for negotiation.
- Why this job: Make a real impact in the community while developing your customer service skills.
- Qualifications: Experience in Customer Service within Social Housing is essential.
- Other info: This role offers a chance to work on meaningful projects in a supportive environment.
The predicted salary is between 20400 - 34000 £ per year.
Location: Isle of Wight
Salary: Up to £34,000 (negotiable) + excellent benefits package
About the Role
Are you experienced in Customer Service within the Social Housing sector? We are recruiting for a Resident Liaison Officer (RLO) to join one of the UK’s leading Principal Contractors, working on a ...
RLO / Customer Services Officer Isle of Wight employer: Alexander Fisher
Contact Detail:
Alexander Fisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO / Customer Services Officer Isle of Wight
✨Tip Number 1
Familiarise yourself with the social housing sector, especially on the Isle of Wight. Understanding local issues and community needs will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service roles that demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 4
Research the company thoroughly. Knowing their values, recent projects, and community involvement will allow you to tailor your conversation and show genuine interest in the role.
We think you need these skills to ace RLO / Customer Services Officer Isle of Wight
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Resident Liaison Officer. Highlight your experience in customer service within the social housing sector, as this is crucial for the position.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise any previous roles in customer service and your understanding of social housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to liaise effectively with residents. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Alexander Fisher
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within the social housing sector. Be prepared to discuss specific examples of how you've successfully handled tenant concerns or improved customer satisfaction.
✨Understand the Company and Its Values
Research the company you're interviewing with. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to common scenarios you might face as a Resident Liaison Officer, such as dealing with complaints or coordinating with contractors.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
