RLO / Customer Services Officer Isle of Wight

Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) / Customer Services Officer Location: Isle of Wight Salary: Up to £34,000 (negotiable) + excellent benefits package About the Role Are you experienced in Customer Service within the Social Housing sector? We\’re recruiting for a Resident Liaison Officer (RLO) to join one of the UK\’s leading Principal Contractors, working on a key project on the Isle of Wight . This is a full-time, permanent role based on a live tenanted site , so prior experience in a similar role is essential. Join a supportive and well-established team with access to great benefits, including private healthcare, pension scheme, paid travel expenses, and more. Key Responsibilities As an RLO / TLO / Customer Services Officer, you will be the main point of contact between residents, site teams, subcontractors, and client representatives. Your goal is to ensure smooth project delivery and a high level of resident satisfaction. Your duties will include: Building and maintaining positive relationships with residents and stakeholders. Coordinating closely with the site and project management teams. Maintaining customer service procedures and ensuring consistent communication. Handling resident queries, complaints, and concerns with professionalism. Performing basic site administration, including: Updating delivery receipts and stock takes in the in-house ‘Probe\’ system. Managing alerts in the system and chasing responses. Completing Right to Work checks for subcontractors. Drafting and sending communications to residents. Logging and tracking all issues raised, including actions taken, within company systems. Escalating unresolved matters to the Customer Services Manager when required. Key Tasks Answering calls and booking resident appointments. Liaising with resident and client representatives. Ensuring effective resolution of service issues. Supporting project teams with accurate data entry and reporting. What We\’re Looking For Previous experience in a similar Resident Liaison or Customer Service role within Social Housing is essential. Excellent communication and problem-solving skills. Organised, proactive, and comfortable working on a live site. IT literate with experience using internal CRM or project management systems (e.g., Probe). Ability to work independently and as part of a collaborative team. Apply Now If you\’re a confident communicator with relevant housing or construction experience, we\’d love to hear from you! Contact Heather on the number provided to apply or find out more. TPBN1_UKTJ