Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth project delivery and satisfaction.
- Company: Join a leading Principal Contractor making a difference in social housing on the Isle of Wight.
- Benefits: Enjoy a salary up to £34,000, private healthcare, pension scheme, and paid travel expenses.
- Why this job: Work in a supportive team, gain valuable experience, and make a positive impact in the community.
- Qualifications: Must have experience in customer service within social housing and excellent communication skills.
- Other info: This is a full-time, permanent role on a live site, perfect for proactive individuals.
The predicted salary is between 20400 - 47600 £ per year.
Location: Isle of Wight
Salary: Up to £34,000 (negotiable) + excellent benefits package
About the Role
Are you experienced in Customer Service within the Social Housing sector? We are recruiting for a Resident Liaison Officer (RLO) to join one of the UK’s leading Principal Contractors, working on a key project on the Isle of Wight. This is a full-time, permanent role based on a live tenanted site, so prior experience in a similar role is essential. Join a supportive and well-established team with access to great benefits, including private healthcare, pension scheme, paid travel expenses, and more.
Key Responsibilities
- Building and maintaining positive relationships with residents and stakeholders.
- Coordinating closely with the site and project management teams.
- Maintaining customer service procedures and ensuring consistent communication.
- Handling resident queries, complaints, and concerns with professionalism.
- Performing basic site administration, including:
- Updating delivery receipts and stock takes in the in-house ‘Probe’ system.
- Managing alerts in the system and chasing responses.
- Completing Right to Work checks for subcontractors.
- Drafting and sending communications to residents.
- Logging and tracking all issues raised, including actions taken, within company systems.
- Escalating unresolved matters to the Customer Services Manager when required.
Key Tasks
- Answering calls and booking resident appointments.
- Liaising with resident and client representatives.
- Ensuring effective resolution of service issues.
- Supporting project teams with accurate data entry and reporting.
What We’re Looking For
- Previous experience in a similar Resident Liaison or Customer Service role within Social Housing is essential.
- Excellent communication and problem-solving skills.
- Organised, proactive, and comfortable working on a live site.
- IT literate with experience using internal CRM or project management systems (e.g., Probe).
- Ability to work independently and as part of a collaborative team.
Apply Now
If you’re a confident communicator with relevant housing or construction experience, we’d love to hear from you! Contact Heather on the number provided to apply or find out more.
RLO / Customer Services Officer Isle of Wight employer: Alexander Fisher
Contact Detail:
Alexander Fisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO / Customer Services Officer Isle of Wight
✨Tip Number 1
Familiarise yourself with the social housing sector, especially on the Isle of Wight. Understanding local issues and community needs can help you stand out as a candidate who is genuinely invested in the role.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service, particularly how you've handled resident queries and complaints. Be ready to share specific examples that demonstrate your problem-solving skills and ability to maintain positive relationships.
✨Tip Number 4
Research the company and its projects on the Isle of Wight. Knowing their values and recent developments will allow you to tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace RLO / Customer Services Officer Isle of Wight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly within the social housing sector. Use specific examples that demonstrate your ability to handle resident queries and maintain positive relationships.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your communication skills and problem-solving abilities, and explain why you are passionate about working in the social housing sector.
Showcase Relevant Experience: In your application, clearly outline any previous roles that involved liaising with residents or managing customer service issues. Mention any specific systems you have used, like CRM or project management tools, to show your IT literacy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Alexander Fisher
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within the social housing sector. Be prepared to discuss specific examples of how you've handled resident queries and complaints effectively.
✨Demonstrate Communication Skills
As a Resident Liaison Officer, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare for questions that assess your ability to maintain positive relationships with residents and stakeholders.
✨Familiarise Yourself with Relevant Systems
Since the role involves using systems like 'Probe', it’s beneficial to familiarise yourself with similar CRM or project management tools. Mention any relevant software experience during the interview to show you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you successfully resolved issues or improved resident satisfaction, and be ready to explain your thought process and actions taken.
