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- Tasks: Be the go-to person for residents, ensuring smooth communication and project delivery.
- Company: Reputable contractor in the social housing sector with a strong team culture.
- Benefits: Competitive salary, car allowance, and stable ongoing projects.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills.
- Other info: Opportunity for career growth and to work closely with a supportive site team.
The predicted salary is between 35000 - 35000 £ per year.
Brentwood Essex (site-based) £35,000 (neg depending on experience) Monday-Friday | 8:00am - 5:00pm
We are working with a well-established contractor delivering works within the council and social housing sector, who are looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a key project in the Brentwood area. This role will be based in an office within the block on-site, initially covering one residential block, with the potential to support an additional two blocks as the project progresses.
The Role
As the Resident Liaison Officer, you will be the main point of contact between residents and the site team, ensuring clear communication and a smooth delivery of works. This role is site based within an office based in the building itself. The project involves upgrades such as ventilation upgrades and fire stopping works, so experience within social housing or similar environments is essential.
Key Responsibilities
- Acting as the first point of contact for residents throughout the project
- Building strong relationships with tenants and maintaining a positive presence on site
- Communicating upcoming works, access requirements, and any disruptions
- Managing resident queries, concerns, and complaints in a professional and empathetic manner
- Coordinating access to properties and ensuring appointments are kept
- Working closely with site managers and operatives to ensure works run smoothly
- Keeping accurate records of resident interactions and feedback
What We're Looking For
- Previous experience as a Resident Liaison Officer (RLO) within social housing, refurbishment, or planned works
- Confident communicator with a friendly, approachable manner
- Ability to manage difficult conversations and resolve issues calmly
- Organised and able to keep clear, accurate records
- Comfortable working on-site full-time
- A proactive attitude and strong sense of responsibility
What's on Offer
- Salary up to £35,000 depending on experience (neg for the right person)
- Car allowance once needed with multiple sites
- Stable, ongoing project with potential for further phases
- Opportunity to work with a reputable contractor in the social housing sector
If you're an experienced RLO who enjoys working closely with residents and being part of a well-run site team, we'd love to hear from you.
Resident Liaison Officer RLO in Brentwood employer: Alexander Fisher
Contact Detail:
Alexander Fisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer RLO in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and think about how you’d handle tricky resident queries. We want you to show off that friendly, approachable manner that makes you the perfect fit for the role.
✨Tip Number 3
Don’t forget to research the company! Knowing their projects and values will help you tailor your conversations and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Officer RLO in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how you've built relationships with residents and managed their queries in previous roles. Customising your CV to match the job description will help us see why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our needs. We love seeing genuine enthusiasm, so don’t hold back on sharing your motivation for applying.
Showcase Your Communication Skills: As an RLO, communication is key! In your application, give examples of how you've effectively communicated with residents and resolved issues. We want to know how you handle difficult conversations and keep everyone informed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Alexander Fisher
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident queries and coordinating access to properties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully managed difficult conversations or resolved issues with residents. Practising these scenarios can help you articulate your approach during the interview.
✨Demonstrate Empathy and Professionalism
In this role, you'll need to handle resident concerns with empathy. Think of instances where you've shown understanding and professionalism in challenging situations. Sharing these stories will highlight your ability to connect with residents and maintain a positive presence on site.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the specific projects you'll be working on or how the team collaborates on-site. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.