Warehouse Supervisor

Location: Stansted, Essex

Salary: £33,000-£35,000 per annum

Hours: Monday to Thursday, 8am-5pm; Friday 8-12.45

Permanent position

We are recruiting for this exciting newly created role with our long-term Client who is looking for an experienced Warehouse Supervisor / Quality Team Leader to take responsibility for the quality function within a busy production and warehouse environment.

This is a hands-on role for someone who is confident walking the production and warehouse floors, identifying where errors are occurring and putting practical procedures in place to prevent them from happening again. The company is looking for someone who will take ownership of quality across the operation. You will need to be comfortable questioning existing working practices, challenging the "this is how we have always done it" approach and clearly explaining what needs to change.

This role is not for someone who simply records mistakes after they have happened. We are looking for someone who can investigate why they are happening, introduce effective checks and procedures, train employees and ensure improvements are followed consistently.

Responsibilities:

• Take day-to-day responsibility for the Warehouse Quality Department and quality standards across production and warehouse operations.
• Maintain a visible presence across the shop floor, regularly checking working practices, products, stock, packaging and completed orders.
• Carry out random and scheduled quality checks throughout production, picking, packing and goods-out.
• Ensure customer orders are picked, packed, labelled and addressed correctly before dispatch.
• Verify that the correct products and components are being picked from the correct locations.
• Identify recurring mistakes, process weaknesses and potential failure points.
• Investigate errors and non-conformances to establish the root cause rather than simply correcting the immediate problem.
• Analyse failure modes and recommend practical corrective and preventative actions.
• Record and report quality issues, trends and repeat errors.
• Develop, introduce and maintain clear quality procedures, checklists and Standard Operating Procedures.
• Review existing processes and challenge working practices where they are contributing to errors or poor-quality outcomes.
• Introduce additional controls and sign-off stages where required.
• Ensure corrective actions are completed and followed through.
• Provide training, coaching and guidance to employees across the production and warehouse departments.
• Carry out refresher training where errors or gaps in understanding are identified.
• Work closely with warehouse, production, customer service and other departments to improve accuracy across the business.
• Provide Management with clear, factual reports on quality issues, their causes and the action required.
• Monitor quality performance and help create a "right first time" approach throughout the operation.
• Support continuous improvement across the business.

The successful candidate will:

• Have experience in a similar quality, compliance or process-led position within a manufacturing, production, warehouse, distribution or goods-out environment.
• Be confident, resilient and comfortable challenging established ways of working.
• Be pragmatic and solutions-focused, with the ability to turn problems into workable procedures.
• Be analytical and naturally inclined to ask "why?" when something goes wrong.
• Be highly observant, with excellent attention to detail.
• Be proactive and able to take control without waiting to be told what needs to be done.
• Be a clear and confident communicator who can influence employees at every level.
• Be organised and capable of keeping accurate records, reports and quality documentation.
• Be comfortable delivering training and ensuring procedures are understood and followed.
• Have previous experience of root-cause analysis, corrective and preventative actions, internal auditing, non-conformance reporting or continuous improvement (highly advantageous).

This is an excellent opportunity for an experienced warehouse quality professional who wants the autonomy to take ownership of a department, make genuine improvements and have a visible impact across the business. Parking is available or accessible via public transport easily from Harlow/Stansted/Bishops Stortford - 508/9 bus.

Please apply with your CV or contact Alexander Fisher for further information. We look forward to hearing from you.