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- Tasks: Provide installation, troubleshooting, and maintenance support for diverse clients.
- Company: Join a dynamic team in the Managed Services domain, focused on client satisfaction.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a team that values quality service and customer satisfaction.
- Qualifications: Experience in technical support and knowledge of IT systems required.
- Other info: Work with cutting-edge technology in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors. You will also be responding to technical questions from customers and diagnoses, as well as ensuring customer satisfaction by advising customers on preventative maintenance and configurations that may impact performance. You will also provide support in relation to IT issues, incidents, and service requests predominantly around core platforms and integrated third party services. You will also help sustain high Service Level Agreement (SLA) results to ensure quality of service to customers and business end users. You will be responsible for supporting both internal and client-facing platforms and systems throughout the Integrated Business Software & Solutions MS Azure and client private cloud and on premise installations. You will have responsibility for day-to-day operational and technical support for these systems across all server systems and platforms. Role Responsibilities:
Technical Support Engineer employer: Alexander Edward James Consulting
Contact Detail:
Alexander Edward James Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and platforms mentioned in the job description, such as MS Azure and integrated third-party services. Having hands-on experience or certifications in these areas can significantly boost your confidence during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Research common IT issues and incidents that occur within managed services. Being able to speak knowledgeably about these challenges and how you would address them will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical clients. This is crucial for ensuring customer satisfaction and maintaining high Service Level Agreement (SLA) results.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in technical support, installation, troubleshooting, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles in technical support, particularly those involving Managed Services. Provide specific examples of how you've resolved issues, maintained systems, and ensured customer satisfaction.
Showcase Technical Skills: List your technical skills that are relevant to the position, such as familiarity with MS Azure, cloud services, and integrated third-party platforms. Mention any certifications or training that demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also conveys your passion for providing excellent customer support. Discuss how you can contribute to maintaining high Service Level Agreement (SLA) results and enhancing customer satisfaction.
How to prepare for a job interview at Alexander Edward James Consulting
✨Understand the Technical Landscape
Make sure you have a solid grasp of the core platforms and integrated third-party services mentioned in the job description. Familiarize yourself with MS Azure and private cloud solutions, as well as common IT issues that may arise in these environments.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've successfully troubleshot and resolved technical issues in the past. Highlight your approach to diagnosing problems and ensuring customer satisfaction through effective solutions.
✨Showcase Your Communication Skills
Since you'll be responding to technical questions from customers, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Highlight Your Experience with SLAs
Discuss your experience in maintaining high Service Level Agreement (SLA) results. Be ready to provide examples of how you've contributed to quality service delivery and what strategies you employed to meet or exceed SLA expectations.
