Quality Lead Auditor in City of London

Remote based role with travel across the UK and overseas when required. The Quality Lead Auditor is responsible for managing client relationships and ensuring that contracted services are delivered to a high standard, meeting client expectations and operating within agreed financial and resource parameters. The role involves overseeing a portfolio of healthcare organisations, both within the UK and internationally, supporting them through accreditation programmes and consultancy engagements. The post holder will also contribute to the ongoing development of accreditation and consultancy services, as well as supporting business development and promotional activities where required.

Key Responsibilities

• Act as the primary point of contact for allocated client organisations.
• Provide guidance and support to clients in the use of digital accreditation platforms, including delivering training to client staff.
• Develop and tailor assessment frameworks and surveys to meet the specific needs of individual client organisations.
• Advise clients on accreditation and certification processes, including preparation requirements and best practice approaches.
• Support clients through all stages of accreditation activity, including standards interpretation, project planning, self-assessment, external review preparation, and action planning.
• Coordinate external assessment visits, including scheduling, logistics, stakeholder engagement, and on-site arrangements.
• Act as the lead assessor during on-site reviews, facilitating multidisciplinary teams and ensuring comprehensive evaluation against relevant standards.
• Provide structured feedback to clients and produce high-quality written reports within agreed timescales.
• Monitor and evaluate assessor performance, providing feedback and escalating any concerns appropriately.
• Maintain accurate and up-to-date records of client activity and key contacts using internal systems.
• Conduct follow-up assessments, including documentation reviews, targeted reassessments, and surveillance activities in line with established procedures.
• Design and deliver training sessions to support accreditation implementation, including both structured programmes and bespoke consultancy engagements.
• Manage delivery within agreed budgets, including time allocation and expenses, reporting performance to senior stakeholders.
• Contribute to consultancy projects either as a delivery team member or as a project lead.
• Support the development of new business opportunities, including identifying additional client needs and contributing to proposals.
• Participate in the development and continuous improvement of accreditation frameworks, standards, and service delivery processes.
• Contribute to internal quality assurance activities, including audits, reviews, and external assessments by recognised bodies.
• Represent the organisation at industry events, conferences, and promotional activities as required.

General Responsibilities

• Work in accordance with organisational policies, procedures, and compliance requirements.
• Maintain mandatory training and continuous professional development.
• Participate in team meetings and organisational initiatives.
• Identify and report risks, issues, and opportunities for improvement through appropriate channels.
• Take responsibility for personal performance and development through regular review processes.
• Ensure adherence to health and safety requirements.
• Handle confidential information in line with data protection legislation and organisational policies.
• Undertake additional duties as reasonably required.

Qualifications & Experience

• Essential
• Degree (or equivalent experience) in a health or social care-related discipline.
• Knowledge of statutory and regulatory frameworks within UK healthcare.
• Experience delivering training or facilitating group-based learning.
• Experience contributing to quality improvement initiatives within healthcare settings.
• Experience working collaboratively with multidisciplinary teams.
• Desirable
• Experience managing teams or leading project delivery.
• Understanding of international healthcare systems.
• Experience in organisational development or change management within healthcare.
• Experience conducting audits or assessments.
• Professional auditing qualification (or willingness to work towards this).

Skills & Abilities

• Essential
• Strong interpersonal and communication skills, with the ability to engage stakeholders at all levels.
• Excellent analytical and report-writing capability, with a high standard of written English.
• Proficient in the use of Microsoft 365 and other digital tools, including spreadsheets, reporting, and presentation development.
• Strong organisational skills and the ability to manage multiple priorities effectively.

Personal Attributes

• Essential
• Ability to work independently and manage time effectively.
• Collaborative approach and ability to work as part of a team.
• Willingness to travel regularly within the UK and internationally.
• Flexibility to work outside standard hours and stay away from home when required.
• Desirable
• Confidence in delivering presentations.
• Full driving licence (advantageous).