About the Role
We are looking for a confident, customer-focused individual to join our team as a Pre-Sales Consultant. This role combines software demonstrations, solution design, tender support and customer engagement, helping prospects and customers understand how software solutions can deliver tangible business benefits. The successful candidate will be comfortable presenting software during both remote and onsite meetings , supporting sales opportunities, contributing to tender responses, and working with Account Managers to identify opportunities for customers to gain additional value from their software investment. This is an excellent opportunity for someone with a passion for technology, strong communication skills and a willingness to learn. Previous experience in a software, consultancy, implementation, support or customer-facing role would be beneficial but is not essential.
Key Responsibilities
Software Demonstrations & Customer Engagement Configure software environments to reflect customer requirements and business processes. Deliver professional and engaging software demonstrations during both remote and onsite meetings. Support discovery workshops and requirements-gathering sessions with prospects and existing customers. Build relationships with stakeholders at all levels, from operational users to senior decision-makers. Provide solution-focused advice and recommendations based on customer needs.
Sales & Tender Support Assist the Sales team in preparing proposals, presentations and tender responses. Review customer requirements and help align software functionality to those requirements. Contribute to bid documents, compliance questionnaires and RFP/ITT responses. Support proof-of-concept activities and customer workshops where required. Customer Growth & Success Work closely with Account Managers to identify opportunities for customers to gain additional value from the software.
Recommend relevant software modules, integrations and functionality based on customer needs and objectives. Support customer review meetings and demonstrations of new features and capabilities. Help customers understand how additional modules can improve efficiency, compliance and operational performance. Product Knowledge Develop and maintain a strong understanding of the software portfolio and associated services. Keep up to date with new product features, releases and industry developments. Share customer and prospect feedback with internal teams to help shape future product enhancements.
What We're Looking For
Essential Confident communicator with strong presentation skills. Comfortable learning, configuring and demonstrating software solutions. Ability to engage effectively with both technical and non-technical audiences. Strong written communication skills with the ability to contribute to proposals and tender responses. Organised, proactive and capable of managing multiple priorities. Commercial awareness and a customer-focused approach.
Desirable
Some experience in a pre-sales, software consultancy, implementation, support or customer-facing role. Experience presenting software or delivering demonstrations. Exposure to tenders, proposals or bid responses. Knowledge of SaaS or cloud-based software solutions. Experience of Workforce Management, HR, Payroll, Time & Attendance, ERP or similar business applications.
Ideal Candidate
The ideal candidate will be a natural communicator who enjoys working with customers and technology. They will be comfortable configuring and demonstrating software solutions during both remote and onsite meetings, supporting sales opportunities and tender responses, and helping customers identify additional modules and functionality that can deliver measurable business value. Whilst some relevant experience would be advantageous, attitude, enthusiasm, communication skills and a willingness to learn are equally important.
Additional Requirements
Willingness to travel occasionally for customer meetings, demonstrations, workshops and industry events. Full UK driving licence preferred.
Solutions Consultant employer: Alexander Edward James Consulting Limited
As a Senior Software Engineer at our company, you will thrive in a dynamic and collaborative work environment that prioritises innovation and professional growth. We offer comprehensive training programs, mentorship opportunities, and a culture that encourages continuous improvement, ensuring you can develop your skills while contributing to impactful projects. Located in a vibrant area, our workplace fosters creativity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Alexander Edward James Consulting Limited Recruitment Team
