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- Tasks: Lead a team managing critical service events and ensure timely resolutions.
- Company: Join a dynamic tech operations team focused on service excellence.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Why this job: Make a real impact by leading incident management in a fast-paced environment.
- Qualifications: Experience in high-severity incident management and strong leadership skills.
- Other info: Opportunity to enhance your skills and grow within a collaborative team.
The predicted salary is between 60000 - 80000 £ per year.
A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational setting.
The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required.
Experience & Capability- Demonstrable experience managing high-severity service incidents in complex environments
- Familiarity with structured service management approaches and frameworks
- Experience working across multiple sectors or client types
- Practical knowledge of service management systems and tooling
- Proficiency with common workplace collaboration and productivity platforms
- Strong written and verbal communication skills, including documentation
- Awareness of how incident handling links to root cause analysis and longer-term resolution activities
- Ability to remain calm and decisive in time-critical situations
- Effective team leadership and people management skills
- Confidence engaging with a wide range of stakeholders
- Logical and analytical approach to problem solving
- Focus on ongoing improvement and operational efficiency
- Provide leadership to a team responsible for managing critical service events
- Oversee the progression of incidents through to resolution in line with agreed expectations
- Act as a senior escalation point for complex or high-priority issues
- Produce regular insights and reporting on performance and incident trends
- Maintain and improve operational processes and supporting documentation
- Identify and implement opportunities to enhance service delivery
- Support, coach, and develop team members
- Work collaboratively with other functions to resolve issues effectively
- Communicate clearly with senior stakeholders during major service disruptions
- Monitor and improve quality, consistency, and team performance
- Assess future capability needs and support skills development
- Build understanding of wider services and operational dependencies
- Maintain a strong focus on service reliability and user impact
- Communicate effectively during high-pressure situations
- Seek opportunities to refine and improve operational processes
- Promote collaboration across teams and functions
- Encourage a supportive, inclusive, and accountable team culture
Senior Major Incident Manager employer: Alexander Edward James Consulting Limited
Contact Detail:
Alexander Edward James Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech operations field and let them know you're on the lookout for a Senior Major Incident Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your incident management experiences and be ready to share specific examples of how you've handled high-severity service incidents. We want to see you shine and show off your calm, decisive nature under pressure.
✨Tip Number 3
Don’t forget to showcase your leadership skills! When chatting with potential employers, highlight your experience in coaching and developing teams. They’ll want to know how you can lead a team through critical service events and improve operational processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Major Incident Manager position!
We think you need these skills to ace Senior Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience with incident management and service disruption, as this is key for us at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Major Incident Manager role. Share specific examples of how you've successfully managed high-severity incidents in the past.
Showcase Your Communication Skills: Since strong written communication is crucial, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Alexander Edward James Consulting Limited
✨Know Your Incident Management Frameworks
Make sure you brush up on structured service management approaches and frameworks. Be ready to discuss how you've applied these in past roles, especially in high-severity incidents. This shows you understand the importance of a systematic approach.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities, particularly in high-pressure situations. Think about times when you’ve successfully led a team through a critical incident and how you managed communication with stakeholders.
✨Showcase Your Analytical Mindset
Be prepared to talk about your logical and analytical approach to problem-solving. Highlight specific incidents where you identified root causes and implemented long-term solutions, as this aligns with the role's focus on ongoing improvement.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially under pressure. Since the role involves engaging with various stakeholders, demonstrating strong verbal and written communication skills will be key to making a positive impression.