Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-severity incidents and ensure swift service restoration.
- Company: Join a dynamic team focused on IT service excellence, working remotely.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be the hero in crisis management while shaping service improvements.
- Qualifications: Experience in managing high-priority incidents and knowledge of ITIL principles required.
- Other info: Ideal for proactive problem-solvers who thrive under pressure.
Were looking for a proactiveMajor Incident Managerto join an expanding operations team for a prominent client of ours. Youll take ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. xiskglj
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements.
Requirements:
- Experience manag…
Major Incident Manager employer: Alexander Edward James Consulting Limited
Contact Detail:
Alexander Edward James Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for a Major Incident Manager role. Brush up on your knowledge of incident management processes and how they apply in real-world scenarios to demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. You may be required to facilitate calls and provide updates to stakeholders, so being clear and concise will set you apart from other candidates.
✨Tip Number 3
Showcase your experience with IT service management tools like Remedy. If you have used similar platforms, be prepared to discuss how you leveraged these tools to manage incidents effectively in your previous roles.
✨Tip Number 4
Highlight any experience you have with post-incident reviews and process improvements. Being able to discuss specific examples of how you've contributed to enhancing service delivery will demonstrate your proactive mindset and commitment to continuous improvement.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-severity incidents. Use specific examples that demonstrate your understanding of ITIL principles and your ability to coordinate effectively under pressure.
Craft a Compelling Cover Letter: In your cover letter, emphasise your proactive mindset and commitment to continuous improvement. Mention how your skills align with the key responsibilities of the Major Incident Manager role and provide examples of past successes.
Showcase Relevant Skills: Clearly outline your familiarity with IT service management tools like Remedy. Highlight your communication and stakeholder management skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which is essential for a Major Incident Manager.
How to prepare for a job interview at Alexander Edward James Consulting Limited
✨Showcase Your Incident Management Experience
Be prepared to discuss specific examples of high-severity incidents you've managed. Highlight your role in coordinating teams and ensuring swift resolution, as this will demonstrate your capability to take ownership of major incidents.
✨Familiarise Yourself with ITIL Principles
Since a strong understanding of ITIL is essential for this role, brush up on the key principles and frameworks. Be ready to explain how you've applied these in past roles, particularly in managing incident lifecycles.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this position. Prepare to discuss how you keep stakeholders informed during incidents and how you facilitate conference calls. Consider sharing examples where your communication skills made a difference.
✨Emphasise Your Problem-Solving Abilities
The ability to perform under pressure is vital. Think of scenarios where you've had to make quick decisions or solve complex problems during incidents. Sharing these experiences will highlight your suitability for the role.
