At a Glance
- Tasks: Lead a team managing critical service events and ensure timely resolutions.
- Company: Dynamic tech operations team focused on incident management.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Join a collaborative environment with opportunities for growth and improvement.
- Why this job: Make a real impact by leading during high-stakes service disruptions.
- Qualifications: Experience in managing high-severity incidents and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational setting.
The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required.
Experience & Capability- Demonstrable experience managing high-severity service incidents in complex environments
- Familiarity with structured service management approaches and frameworks
- Experience working across multiple sectors or client types
- Practical knowledge of service management systems and tooling
- Proficiency with common workplace collaboration and productivity platforms
- Strong written and verbal communication skills, including documentation
- Awareness of how incident handling links to root cause analysis and longer-term resolution activities
- Ability to remain calm and decisive in time-critical situations
- Effective team leadership and people management skills
- Confidence engaging with a wide range of stakeholders
- Logical and analytical approach to problem solving
- Focus on ongoing improvement and operational efficiency
- Provide leadership to a team responsible for managing critical service events
- Oversee the progression of incidents through to resolution in line with agreed expectations
- Act as a senior escalation point for complex or high-priority issues
- Produce regular insights and reporting on performance and incident trends
- Maintain and improve operational processes and supporting documentation
- Identify and implement opportunities to enhance service delivery
- Support, coach, and develop team members
- Work collaboratively with other functions to resolve issues effectively
- Communicate clearly with senior stakeholders during major service disruptions
- Monitor and improve quality, consistency, and team performance
- Assess future capability needs and support skills development
- Build understanding of wider services and operational dependencies
- Maintain a strong focus on service reliability and user impact
- Communicate effectively during high-pressure situations
- Seek opportunities to refine and improve operational processes
- Promote collaboration across teams and functions
- Encourage a supportive, inclusive, and accountable team culture
Senior Major Incident Manager in Belfast employer: Alexander Edward James Consulting Limited
As a Senior Major Incident Manager, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement, offering extensive training and development opportunities while ensuring a healthy work-life balance in a centralised operational setting. Join us to lead a dedicated team in managing critical service events, where your expertise will be valued and your contributions recognised.
Contact Detail:
Alexander Edward James Consulting Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Major Incident Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Senior Major Incident Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management knowledge. Be ready to discuss your experience with high-severity service incidents and how you've led teams through critical situations. We want to see that calm and decisive approach in action!
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, highlight your ability to coach and develop team members. Share examples of how you've improved operational processes and enhanced service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our platform!
We think you need these skills to ace Senior Major Incident Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Major Incident Manager. Highlight your experience with high-severity service incidents and any structured service management frameworks you've used. We want to see how your background aligns with our needs!
Showcase Your Communication Skills:Since strong written and verbal communication is key, don’t shy away from demonstrating this in your application. Use clear, concise language and provide examples of how you've effectively communicated during critical incidents. This will help us see your potential in high-pressure situations.
Highlight Leadership Experience:We’re looking for someone who can lead a team through tough times. Share specific instances where you’ve successfully managed a team during service disruptions or escalated issues. This will show us that you have the confidence and skills we need.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and ensure it reaches the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Alexander Edward James Consulting Limited
✨Know Your Incident Management Frameworks
Make sure you brush up on structured service management approaches and frameworks. Be ready to discuss how you've applied these in past roles, especially in high-severity incidents. This shows you understand the importance of a systematic approach.
✨Demonstrate Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in crisis situations. Think about times when you led a team through a major incident and how you kept everyone calm and focused. This will show your potential employer that you can handle pressure.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex issues. You’ll need to engage with various stakeholders, so being able to convey information effectively is key. Consider doing mock interviews to refine your communication style.
✨Showcase Continuous Improvement Mindset
Be prepared to talk about how you've identified and implemented improvements in operational processes in previous roles. Highlight specific examples where your actions led to enhanced service delivery or team performance, as this aligns with the role's focus on ongoing improvement.
