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- Tasks: Lead a team managing critical service events and ensure timely resolutions.
- Company: Dynamic tech operations team focused on service reliability.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Why this job: Make a real impact by leading incident management in a fast-paced environment.
- Qualifications: Experience in high-severity incident management and strong leadership skills.
- Other info: Opportunity for career growth and collaboration across diverse teams.
The predicted salary is between 60000 - 80000 £ per year.
A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational setting.
The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required.
Experience & Capability
- Demonstrable experience managing high-severity service incidents in complex environments
- Familiarity with structured service management approaches and frameworks
- Experience working across multiple sectors or client types
- Practical knowledge of service management systems and tooling
- Proficiency with common workplace collaboration and productivity platforms
- Strong written and verbal communication skills, including documentation
- Awareness of how incident handling links to root cause analysis and longer-term resolution activities
Personal Attributes
- Ability to remain calm and decisive in time-critical situations
- Effective team leadership and people management skills
- Confidence engaging with a wide range of stakeholders
- Logical and analytical approach to problem solving
- Focus on ongoing improvement and operational efficiency
Key Accountabilities
- Provide leadership to a team responsible for managing critical service events
- Oversee the progression of incidents through to resolution in line with agreed expectations
- Act as a senior escalation point for complex or high-priority issues
- Produce regular insights and reporting on performance and incident trends
- Maintain and improve operational processes and supporting documentation
- Identify and implement opportunities to enhance service delivery
- Support, coach, and develop team members
- Work collaboratively with other functions to resolve issues effectively
- Communicate clearly with senior stakeholders during major service disruptions
- Monitor and improve quality, consistency, and team performance
- Assess future capability needs and support skills development
- Build understanding of wider services and operational dependencies
Ways of Working
- Maintain a strong focus on service reliability and user impact
- Communicate effectively during high-pressure situations
- Seek opportunities to refine and improve operational processes
- Promote collaboration across teams and functions
- Encourage a supportive, inclusive, and accountable team culture
Senior Major Incident Manager in Antrim employer: Alexander Edward James Consulting Limited
Contact Detail:
Alexander Edward James Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Major Incident Manager role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your incident management experiences and be ready to discuss how you've handled high-severity service incidents. We want you to showcase your calmness under pressure and your structured approach to problem-solving.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role and the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you into that Senior Major Incident Manager position!
We think you need these skills to ace Senior Major Incident Manager in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Major Incident Manager. Highlight your experience with high-severity incidents and any structured service management frameworks you've used. We want to see how your background aligns with our needs!
Showcase Your Communication Skills: Since strong written and verbal communication is key, don’t shy away from demonstrating this in your application. Use clear, concise language and provide examples of how you've effectively communicated during critical situations. This will help us see your potential in high-pressure environments.
Highlight Leadership Experience: We’re looking for someone who can lead a team through tough times. Share specific instances where you’ve successfully managed a team during service disruptions or escalated issues. This will show us you have the right skills to guide our team effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Alexander Edward James Consulting Limited
✨Know Your Incident Management Frameworks
Make sure you brush up on structured service management approaches and frameworks. Be ready to discuss how you've applied these in past roles, especially in high-severity incidents. This shows you understand the importance of a systematic approach.
✨Demonstrate Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in managing teams during critical service events. Think about times when you had to remain calm under pressure and how you guided your team through tough situations.
✨Communicate Clearly and Confidently
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. You might be asked to explain complex incidents or resolutions, so being concise and confident is key. Consider doing mock interviews to refine your communication style.
✨Showcase Continuous Improvement Mindset
Be ready to discuss how you've identified opportunities for enhancing service delivery in previous roles. Highlight any initiatives you've led that improved operational processes or team performance, as this aligns with the focus on ongoing improvement.