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- Tasks: Support our fundraising team with administration and build relationships with our amazing supporters.
- Company: Join Alexander Devine Children’s Hospice Service, a charity making a real difference.
- Benefits: Competitive salary, flexible hours, and the chance to make an impact.
- Other info: Dynamic role in a supportive environment with opportunities for personal growth.
- Why this job: Be the first point of contact for supporters and help create memorable experiences.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 21672 - 24120 £ per year.
This is a varied and rewarding role at the heart of our fundraising team. As our Supporter Relations and Office Administrator, you will be the first point of contact for our incredible supporters, welcoming them in person, responding to enquiries, and ensuring every interaction leaves them feeling valued and appreciated. Alongside this, you’ll keep our busy fundraising office running smoothly with solid administrative support for the whole team. No two days are the same; this role is ideal for someone who thrives in a busy environment, enjoys connecting with people, and takes pride in being highly organised and detail-focused.
Key Responsibilities- Office and fundraising administration
- Maintain efficient office processes and systems
- Welcome visitors and support meetings and interviews
- Manage stationery and resources
- Support fundraising events and projects (e.g. guest lists, logistics)
- Assist with database updates (Salesforce) and reporting
- Support merchandise sales and stock control
- Provide general administrative support to the fundraising team
- Act as the first point of contact for supporters (face-to-face, phone, email)
- Deliver excellent customer care and build positive relationships
- Send personalised thank you communications in line with our stewardship approach
- Make calls to thank and engage supporters
- Identify opportunities to deepen supporter involvement
We’re looking for someone who is:
- Experienced in a customer-facing and administrative role
- An excellent communicator, confident both written and verbally
- Highly organised, with strong attention to detail
- Proactive, adaptable, and able to manage competing priorities
- Confident using Microsoft Office (Word, Excel, Outlook)
- Passionate about delivering excellent service and building relationships
- Experience with databases (particularly Salesforce), events, or working in a charity/fundraising environment would be an advantage.
Alexander Devine Children’s Hospice Service is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to appropriate checks, including an enhanced DBS where required.
If you feel you are a suitable candidate and would like to work for Alexander Devine Children’s Hospice Service, please do not hesitate to apply.
Closing Date: Monday 18th May 2026
Administrator in London employer: Alexander Devine Childrens Service
Contact Detail:
Alexander Devine Childrens Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in London
✨Tip Number 1
Get to know the company! Research Alexander Devine Children’s Hospice Service and understand their mission. This will help you connect with them during interviews and show that you genuinely care about their work.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can confidently express your thoughts. Role-play common interview questions with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy environments in the past. Whether it’s through a portfolio or anecdotes, let them see how you thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a personalised thank you email. It’s a great way to reinforce your interest in the role and leave a lasting impression.
We think you need these skills to ace Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Administrator role. Highlight your customer-facing experience and any relevant administrative tasks you've handled in the past.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the organisation. Mention specific examples of how you’ve delivered excellent service and built relationships in previous roles.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, consider including examples of how you've managed competing priorities or streamlined processes in your previous jobs. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Alexander Devine Childrens Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administrator, excellent communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Whether it's resolving a query or building relationships, be ready to share specific instances that highlight your skills.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Think of times when you've successfully managed multiple tasks or projects. Be prepared to discuss your methods for staying organised and how you prioritise your workload, especially in a busy environment.
✨Engage with the Company’s Mission
Research Alexander Devine Children’s Hospice Service and understand their mission and values. During the interview, express your passion for their work and how you can contribute to their goals. This shows that you’re not just looking for any job, but that you’re committed to making a difference.