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- Tasks: Support our fundraising team with administration and build relationships with our amazing supporters.
- Company: Join Alexander Devine Children’s Hospice Service, making a difference in children's lives.
- Benefits: Competitive salary, flexible hours, and the chance to work in a rewarding environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the first point of contact for supporters and help create meaningful connections.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 21672 - 24120 £ per year.
Location: Maidenhead, Berkshire
Hours: 30 hours per week (over 5 days)
Salary: £21,672 - £24,120 per annum (FTE £27,091 - £30,150)
This is a varied and rewarding role at the heart of our fundraising team. As our Supporter Relations and Office Administrator, you will be the first point of contact for our incredible supporters, welcoming them in person, responding to enquiries, and ensuring every interaction leaves them feeling valued and appreciated. Alongside this, you will keep our busy fundraising office running smoothly with solid administrative support for the whole team. No two days are the same; this role is ideal for someone who thrives in a busy environment, enjoys connecting with people, and takes pride in being highly organised and detail-focused.
Key Responsibilities- Office and fundraising administration
- Maintain efficient office processes and systems
- Welcome visitors and support meetings and interviews
- Manage stationery and resources
- Support fundraising events and projects (e.g. guest lists, logistics)
- Assist with database updates (Salesforce) and reporting
- Support merchandise sales and stock control
- Provide general administrative support to the fundraising team
- Act as the first point of contact for supporters (face-to-face, phone, email)
- Deliver excellent customer care and build positive relationships
- Send personalised thank you communications in line with our stewardship approach
- Make calls to thank and engage supporters
- Identify opportunities to deepen supporter involvement
We are looking for someone who is:
- Experienced in a customer-facing and administrative role
- An excellent communicator, confident both written and verbally
- Highly organised, with strong attention to detail
- Proactive, adaptable, and able to manage competing priorities
- Confident using Microsoft Office (Word, Excel, Outlook)
- Passionate about delivering excellent service and building relationships
Experience with databases (particularly Salesforce), events, or working in a charity/fundraising environment would be an advantage.
Alexander Devine Children’s Hospice Service is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to appropriate checks, including an enhanced DBS where required.
If you feel you are a suitable candidate and would like to work for Alexander Devine Children’s Hospice Service, please do not hesitate to apply.
Closing Date: Monday 18th May 2026
Administrator employer: Alexander Devine Childrens Service
Contact Detail:
Alexander Devine Childrens Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Research Alexander Devine Children’s Hospice Service and understand their mission. This will help you connect with them during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can confidently express yourself both verbally and in writing. Role-play common interview questions with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy environment, just like they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Alexander Devine Children’s Hospice Service.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing and administrative roles. We want to see how your skills align with the responsibilities of the Administrator position, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction with supporters, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve built positive relationships in the past.
Highlight Your Organisational Skills: Being highly organised is key for this role. In your application, give us a glimpse into how you manage competing priorities and keep things running smoothly. A little insight into your organisational methods can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Alexander Devine Childrens Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role. Familiarise yourself with the key tasks like managing office processes and supporter relations. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves being the first point of contact for supporters, be ready to share examples of how you've built positive relationships in previous roles. Highlight your customer service experience and how you’ve handled enquiries or resolved issues effectively.
✨Be Organised and Detail-Focused
Prepare to discuss how you stay organised in a busy environment. Bring up specific tools or methods you use to manage competing priorities, especially in administrative tasks. This will show that you can handle the varied nature of the job.
✨Familiarise Yourself with Salesforce
If you have experience with databases, particularly Salesforce, make sure to mention it. If not, do a bit of research on how it works and be prepared to discuss how you would approach learning it quickly. This shows your proactive attitude and willingness to adapt.