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For Companies At a Glance
- Tasks: Support our fundraising team with administration and build relationships with our amazing supporters.
- Company: Join Alexander Devine Children’s Hospice Service, a charity making a real difference.
- Benefits: Competitive salary, flexible hours, and the chance to make an impact.
- Other info: Dynamic role in a supportive environment with opportunities for personal growth.
- Why this job: Be the first point of contact for supporters and help create memorable experiences.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 21672 - 24120 £ per year.
Location: Maidenhead, Berkshire
Hours: 30 hours per week (over 5 days)
Salary: £21,672 - £24,120 per annum (FTE £27,091 - £30,150)
This is a varied and rewarding role at the heart of our fundraising team. As our Supporter Relations and Office Administrator, you will be the first point of contact for our incredible supporters, welcoming them in person, responding to enquiries, and ensuring every interaction leaves them feeling valued and appreciated. Alongside this, you will keep our busy fundraising office running smoothly with solid administrative support for the whole team. No two days are the same; this role is ideal for someone who thrives in a busy environment, enjoys connecting with people, and takes pride in being highly organised and detail-focused.
Key Responsibilities
- Office and fundraising administration
- Maintain efficient office processes and systems
- Welcome visitors and support meetings and interviews
- Manage stationery and resources
- Support fundraising events and projects (e.g. guest lists, logistics)
- Assist with database updates (Salesforce) and reporting
- Support merchandise sales and stock control
- Provide general administrative support to the fundraising team
- Act as the first point of contact for supporters (face-to-face, phone, email)
- Deliver excellent customer care and build positive relationships
- Send personalised thank you communications in line with our stewardship approach
- Make calls to thank and engage supporters
- Identify opportunities to deepen supporter involvement
About you
We’re looking for someone who is:
- Experienced in a customer-facing and administrative role
- An excellent communicator, confident both written and verbally
- Highly organised, with strong attention to detail
- Proactive, adaptable, and able to manage competing priorities
- Confident using Microsoft Office (Word, Excel, Outlook)
- Passionate about delivering excellent service and building relationships
Experience with databases (particularly Salesforce), events, or working in a charity/fundraising environment would be an advantage.
Alexander Devine Children’s Hospice Service is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to appropriate checks, including an enhanced DBS where required.
To Apply
If you feel you are a suitable candidate and would like to work for Alexander Devine Children’s Hospice Service, please do not hesitate to apply.
Closing Date: Monday 18th May 2026
Administrator employer: Alexander Devine Childrens Service
Contact Detail:
Alexander Devine Childrens Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Alexander Devine Children’s Hospice Service. Understanding their mission and values will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Administrator role.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being personable and approachable is key in a customer-facing role like this one, so don’t be afraid to let your passion for helping others come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and reiterating your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing and administrative roles. We want to see how your skills align with the responsibilities of the Administrator position.
Showcase Your Communication Skills: Since this role involves a lot of interaction with supporters, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect your verbal and written skills.
Highlight Your Organisational Skills: Being highly organised is key for this role. Share examples of how you’ve managed competing priorities or maintained efficient office processes in your previous jobs. We love seeing that attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Alexander Devine Childrens Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role. Familiarise yourself with the key tasks like managing office processes and supporter relations. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves being the first point of contact for supporters, be ready to share examples of how you've built positive relationships in previous roles. Highlight your customer service experience and how you’ve handled enquiries or resolved issues effectively.
✨Be Organised and Detail-Focused
Given the emphasis on organisation and attention to detail, prepare to discuss how you manage competing priorities. Bring up specific tools or methods you use to stay organised, especially when supporting fundraising events or managing resources.
✨Familiarise Yourself with Salesforce
If you have experience with databases, particularly Salesforce, make sure to mention it. If not, do a bit of research on how it’s used in fundraising contexts. Showing that you’re proactive about learning can really impress them!