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- Tasks: Coordinate service exchanges, manage customer databases, and ensure smooth operations.
- Company: Join Alexander Dennis, the UK's largest bus manufacturer, leading the zero-emission mobility transition.
- Benefits: Enjoy a competitive salary, flexible working hours, training opportunities, and wellness perks.
- Why this job: Be part of a dynamic team making a real impact on sustainable transport solutions.
- Qualifications: Strong communication, numeracy skills, attention to detail, and computer literacy required.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Service Exchange Co-Ordinator
Skelmersdale, England.
We\’re leading the transition to zero-emission mobility.
Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.
At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.
Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!
POSITION SUMMARY:
Are you a detail-driven professional with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy being the go-to person for keeping things running smoothly? If so, we’d love to hear from you!
We’re looking for aService Exchange Coordinatorwho brings energy, precision, and initiative to every task. This is a fantastic opportunity to play a key role in a dynamic team where your skills will make a real impact.
WHAT YOU WILL DO:
· Monitoring and reviewing inbound core charges with precision.
· Updating external core charges and maintaining an accurate customer database.
· Ensuring successful automated publishing of monthly core reports.
· Liaising with suppliers on core returns and credits.
· Managing international core returns and onboarding new suppliers.
· Requesting purchase orders for overdue core from customers.
· Receiving and recording supplier core invoices.
· Raising customer surcharge and scrap metal invoices.
· Booking in returned core and printing weekly reports for Service Exchange drivers.
· Collaborating with drivers and warranty teams.
· Providing end-of-month financial reports to Finance.
WHAT YOU NEED TO BE SUCCESSFUL:
· Excellent customer focus and communication skills.
· Strong numeracy skills.
· Excellent attention to detail and organisational abilities.
· A proactive mindset and the ability to work independently.
· Solid computer literacy, especially in Word and Excel.
· Confidence in managing multiple priorities and deadlines.
· A collaborative spirit and the ability to build strong working relationships.
WHY JOIN OUR TEAM:
Generous salary package – we reward our people at the level they deserve.
A 37-hour working week.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
Annual leave entitlement which increases with tenure.
Pension scheme to help you save for the future.
Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.
Cycle to work scheme, discounted gym membership as your health and wellbeing is important to us.
OUR WHY:
We move people. The world\’s most precious cargo.
We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.
NEXT STEPS:
If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to careers@alexander-dennis.com
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Service Exchange Co-ordinator employer: Alexander Dennis
Contact Detail:
Alexander Dennis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Exchange Co-ordinator
✨Tip Number 1
Familiarise yourself with the core responsibilities of a Service Exchange Co-ordinator. Understanding the specifics of monitoring inbound core charges and liaising with suppliers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer relationships in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 3
Brush up on your Excel skills, as strong computer literacy is essential for this role. Consider taking a quick online course or tutorial to ensure you're comfortable with data management and reporting.
✨Tip Number 4
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Exchange Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Exchange Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, organisation, and any roles that required attention to detail. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Highlight specific examples from your past experiences that demonstrate your ability to manage multiple priorities and work collaboratively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Alexander Dennis
✨Showcase Your Customer Service Skills
As a Service Exchange Co-ordinator, exceptional customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Attention to Detail
Given the role's focus on monitoring and reviewing core charges, be ready to discuss your methods for ensuring accuracy in your work. Mention any tools or techniques you use to maintain precision in data management.
✨Demonstrate Your Proactive Mindset
The company values initiative, so think of instances where you've taken the lead on a project or improved a process. Share how your proactive approach has positively impacted your previous roles.
✨Prepare for Team Collaboration Questions
Since the role involves liaising with suppliers and collaborating with drivers and warranty teams, be prepared to discuss your experience working in teams. Highlight how you build strong working relationships and manage multiple priorities effectively.