At a Glance
- Tasks: Provide expert technical support and maintenance for innovative buses and coaches.
- Company: Join Alexander Dennis, a leader in sustainable transportation solutions.
- Benefits: Competitive salary, pension, wellbeing support, and enhanced family benefits.
- Other info: Inclusive culture with growth opportunities and a focus on sustainability.
- Why this job: Make a real impact on air quality and public transport evolution.
- Qualifications: PCV/LGV technician with strong diagnostic skills in mechanical and electrical systems.
The predicted salary is between 30000 - 40000 £ per year.
Location: South West Region
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission, whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As a Field Service Engineer, you’ll be responsible for providing expert technical support and maintenance for Alexander Dennis products across Scotland. You’ll diagnose and repair faults on a wide range of mechanical, electrical, and hybrid/EV systems, ensuring vehicles are attended to promptly and efficiently. You’ll work closely with customers to provide technical advice and ensure high levels of satisfaction. Your day-to-day tasks will include fault diagnosis, preventative and reactive maintenance, warranty claim support, and ensuring your service vehicle is fully equipped. You’ll also engage in regular training to maintain product expertise and stay up-to-date with all product developments.
What We’re Looking For
We’re looking for a time-served PCV/LGV technician with strong diagnostic skills across mechanical, electrical, and hybrid/EV systems. You’ll be self-motivated, adaptable, and professional, with the ability to work independently and lead a team. A full UK driving licence and experience in commercial vehicle maintenance are essential.
Bonus if you have:
- High voltage diagnostic experience (EV products)
- HVAC and hybrid HV diagnostic experience
- EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience
- Experience in upselling retail work and supporting customer requirements
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
- Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
- Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
- Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
- Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long-term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences. If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role. Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us a call on +44 1324 621 672 or send an email to careers@alexander-dennis.com
Field Service Engineer - South West employer: Alexander Dennis
At Alexander Dennis, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution to our mission of sustainable transportation. As a Field Service Engineer in the South West, you'll benefit from comprehensive training programmes, opportunities for career advancement, and a competitive salary alongside perks like wellbeing support and enhanced family leave. Join us to be part of a forward-thinking company that prioritises safety, quality, and environmental responsibility while fostering personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South West
✨Tip Number 1
Get to know the company inside out! Research Alexander Dennis, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for sustainable transport.
✨Tip Number 2
Practice your technical skills! Brush up on diagnosing mechanical and electrical systems, especially hybrid/EV tech. Being able to talk confidently about your experience will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Alexander Dennis. Don’t miss out!
We think you need these skills to ace Field Service Engineer - South West
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with mechanical, electrical, and hybrid/EV systems, as well as any relevant diagnostic skills. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable transport and how you can contribute to our vision at Alexander Dennis. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've diagnosed and repaired faults in the past. We’re looking for someone who can think on their feet and tackle challenges head-on, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just fill out the online form and attach your CV!
How to prepare for a job interview at Alexander Dennis
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical, electrical, and hybrid/EV systems. Be ready to discuss specific diagnostic techniques you've used in the past and how they relate to the role.
✨Showcase Your Customer Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous roles, particularly when it comes to technical advice and support.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about common faults you've encountered and how you resolved them, as well as any preventative maintenance strategies you've implemented.
✨Highlight Your Adaptability
This role requires someone who can work independently and lead a team. Be prepared to discuss times when you've had to adapt quickly to changing situations or take the initiative in a challenging environment.
