At a Glance
- Tasks: Manage customer contracts from order to delivery, ensuring satisfaction and timely execution.
- Company: Join Alexander Dennis, a leader in sustainable mass transportation.
- Benefits: Competitive salary, pension, wellbeing support, and growth opportunities.
- Other info: Inclusive culture where your voice matters and career growth is encouraged.
- Why this job: Be part of a mission that improves air quality and transforms public transport.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.
Location: Larbert or Scarborough
Overview
We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you are engineering, driving sales, improving production, or supporting our customers.
What You'll Do
As a Customer Contracts Manager, you will be responsible for managing the end-to-end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you will own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You will play a key role in coordinating cross-functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.
What We're Looking For
We are looking for a commercially astute, organised, and customer-focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You will bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high-profile customers. A keen attention to detail, a "right-first-time" mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.
Bonus if you have:
- Experience within the bus industry or a technically complex manufacturing environment
- Technical knowledge of bus products and vehicle specifications
- Experience supporting factory visits, first vehicle sign-off, or customer PDIs
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
- Impact: Be part of something that's changing cities, improving air quality, helping public transport evolve.
- Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
- Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
- Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values - What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How To Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we would love to hear from you. Please complete our online application form and attach your CV.
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us a call on +44 1324 621 672 or send an email to careers@alexander-dennis.com.
Customer Contracts Manager employer: Alexander Dennis
At Alexander Dennis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusivity and values every voice. As an IT Project Manager, you'll have the opportunity to drive meaningful change in sustainable transportation while benefiting from comprehensive training programmes, mentorship, and a competitive salary package. Join us in our mission to improve urban mobility and enjoy a supportive environment that prioritises your professional growth and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contracts Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Alexander Dennis. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission of sustainable transport and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Contracts Manager, you’ll need to engage with various stakeholders. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Alexander Dennis and contributing to their vision.
We think you need these skills to ace Customer Contracts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Contracts Manager role. Highlight your experience in contract management and any relevant skills that align with our mission at Alexander Dennis.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about sustainable transportation. Share specific examples of how you've successfully managed contracts or improved customer satisfaction in the past.
Showcase Your Communication Skills:Since this role involves engaging with senior stakeholders, make sure to demonstrate your strong communication skills in your application. We want to see how you can convey complex information clearly and effectively.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Alexander Dennis
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contract management lifecycle. Be ready to discuss how you would translate customer requirements into clear specifications and manage changes effectively. This shows that you’re not just familiar with the process but can also handle it in a complex environment.
✨Showcase Your Communication Skills
As a Customer Contracts Manager, strong communication is key. Prepare examples of how you've successfully engaged with senior stakeholders or high-profile customers in the past. This will demonstrate your ability to build relationships and resolve issues, which is crucial for maintaining customer satisfaction.
✨Highlight Your Attention to Detail
Given the importance of a 'right-first-time' mindset, be prepared to share specific instances where your attention to detail made a significant difference in a project. This could involve managing multiple contracts or ensuring quality standards were met, showcasing your organisational skills.
✨Demonstrate Your Teamwork Spirit
Since the role involves coordinating cross-functional activities, think of examples where you’ve worked collaboratively with different teams, such as Engineering or Operations. Emphasising your ability to work well under pressure while still being a team player will resonate well with the interviewers.
