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For Companies At a Glance
- Tasks: Coordinate warranty requests and provide top-notch customer support in a dynamic environment.
- Company: Join Alexander Dennis, a leader in sustainable transport solutions.
- Benefits: Enjoy competitive salary, wellbeing support, and growth opportunities.
- Why this job: Make a real impact on public transport and improve air quality.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Inclusive culture where your voice matters and career growth is encouraged.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Warranty Coordinator (Fixed term contract 6 months)
Location: Farnborough
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.
We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
We are looking for a proactive and customer‑focused Warranty Coordinator to join our Aftermarket team within the Client Services Support department. Reporting to the Head of Client Services Support for the UK & Ireland, this role is central to delivering a responsive and professional service to our customers. You will be responsible for handling incoming calls and emails, processing warranty and retail assistance requests, and coordinating engineering support where required. This includes verifying warranty status, logging customer requests accurately, allocating jobs on the system, and advising customers of engineer attendance details.
What We’re Looking For
To thrive in this role, you will need a positive and courteous telephone manner, strong communication skills, and the ability to work both independently and as part of a team. High attention to detail and accuracy in data input are essential, along with solid computer literacy and the ability to manage tasks under pressure. A background in the motor trade industry would be advantageous but is not essential. You’ll be expected to liaise effectively with engineers and colleagues to ensure customer queries are resolved efficiently and that service delivery meets our high standards. Good timekeeping and a commitment to providing excellent customer service are key to success in this role.
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
Quality: We strive for excellence in our products, services, and all that we do.
Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.
Please complete our online application form and attach your CV!
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to careers@alexander-dennis.com.
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Warranty Coordinator employer: Alexander Dennis Limited
Contact Detail:
Alexander Dennis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Coordinator
✨Tip Number 1
Get to know the company! Research Alexander Dennis and their mission. Understanding their vision for sustainable transport will help you connect your skills to their goals during interviews.
✨Tip Number 2
Practice your communication skills. Since the Warranty Coordinator role is all about customer interaction, role-play with a friend or family member to nail that positive and courteous telephone manner.
✨Tip Number 3
Showcase your attention to detail. Prepare examples from your past experiences where you’ve successfully managed tasks under pressure, as this will demonstrate your ability to handle warranty requests accurately.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Alexander Dennis.
We think you need these skills to ace Warranty Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Warranty Coordinator role. Highlight any customer service experience and attention to detail, as these are key for us!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the role and how you can contribute to our mission. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, demonstrate your strong communication skills in your application. We want to see how you handle different scenarios!
Apply Online: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Alexander Dennis Limited
✨Know the Company Inside Out
Before your interview, take some time to research Alexander Dennis. Understand their vision for sustainable transportation and how the Warranty Coordinator role fits into that mission. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your positive telephone manner and communication skills, as these are crucial for the position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in data input for this role, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your entries, as this will reassure them of your capability to manage tasks under pressure.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the Warranty Coordinator role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
