At a Glance
- Tasks: Manage customer contracts from order to delivery, ensuring satisfaction and quality.
- Company: Join Alexander Dennis, a leader in sustainable transport solutions.
- Benefits: Enjoy competitive salary, pension, wellbeing support, and flexible working options.
- Other info: Inclusive culture where your voice matters and growth opportunities abound.
- Why this job: Make a real impact on public transport and air quality in your community.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Larbert
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility. We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. You’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll coordinate cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.
What We’re Looking For
We’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You bring experience in commercial or contract management, strong communication skills, and confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a right‑first‑time mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.
Bonus if you have:
- Experience within the bus industry or a technically complex manufacturing environment
- Technical knowledge of bus products and vehicle specifications
- Experience supporting factory visits, first vehicle sign‑off, or customer PDIs
What We Offer
Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
EEO Statement: We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
Customer Contracts Manager in Scotland employer: Alexander Dennis Limited
At Alexander Dennis, we pride ourselves on being an excellent employer by fostering a culture of inclusivity and collaboration in Larbert. Our commitment to employee development is evident through our comprehensive training programmes and mentorship opportunities, ensuring that every team member can grow and thrive in their career. With competitive benefits and a focus on sustainability, working with us means contributing to meaningful change in public transport while enjoying a supportive and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contracts Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around sustainable transport and think about how your experience aligns with that. Show them you’re not just another candidate, but someone who genuinely cares about their vision.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in contract management and customer focus make you the perfect fit for the role. Keep it concise and engaging – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Alexander Dennis.
We think you need these skills to ace Customer Contracts Manager in Scotland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Contracts Manager role. Highlight your experience in contract management and how it aligns with our mission at Alexander Dennis. We want to see how you can contribute to our vision of sustainable transport!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your organisational abilities, attention to detail, and customer-focused mindset. We love seeing how you’ve tackled challenges in complex environments.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Alexander Dennis!
How to prepare for a job interview at Alexander Dennis Limited
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contract management lifecycle. Be ready to discuss how you've successfully managed contracts in the past, including any challenges you faced and how you overcame them.
✨Showcase Your Communication Skills
As a Customer Contracts Manager, strong communication is key. Prepare examples of how you've effectively engaged with senior stakeholders and high-profile customers. Highlight your ability to translate complex requirements into clear specifications.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple contracts and priorities. Share specific strategies or tools you use to stay organised, especially in a fast-paced manufacturing environment.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in this role. Bring examples of how your keen eye has helped prevent issues or improved customer satisfaction in previous positions. This will show that you have a right-first-time mindset.
