At a Glance
- Tasks: Lead service delivery and ensure outstanding support for our customers.
- Company: Join Alexander Dennis, a leader in sustainable transportation.
- Benefits: Enjoy competitive salary, pension, wellbeing support, and more.
- Other info: Inclusive culture with growth opportunities and a focus on sustainability.
- Why this job: Make a real impact on public transport and air quality.
- Qualifications: Strong leadership and technical expertise in heavy vehicle service.
The predicted salary is between 50000 - 60000 £ per year.
Location: South (Field Based)
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As Regional Service Manager, you will lead service delivery across your region, ensuring our customers receive outstanding aftermarket support. Acting as the senior escalation point, you’ll manage relationships with operators, drive service performance, and lead a field-based team to maximise vehicle availability and customer satisfaction. You’ll combine technical expertise, commercial awareness, and leadership to resolve complex issues, improve fleet reliability, and grow aftermarket opportunities.
What We’re Looking For
We’re looking for a strong leader with significant experience in heavy vehicle service environments (bus, coach, or HGV). You’ll bring deep technical knowledge, a customer-first mindset, and the ability to manage regional operations and remote teams effectively. A confident communicator, you’ll engage senior stakeholders, analyse performance data, and make sound decisions under pressure, always balancing safety, customer needs, and commercial outcomes.
- Bonus if you have:
- Experience within a bus or coach OEM or Tier 1 supplier
- Exposure to electric or zero-emission fleets in operation
- Experience supporting diverse operators (public, private, independent)
- Involvement in fleet introductions or mobilisation projects
- Knowledge of UK public transport or franchising environments
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
- Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
- Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
- Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
- Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences. If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role. Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to careers@alexander-dennis.com
Regional Service Manager - INTERNAL ONLY employer: Alexander Dennis Limited
At Alexander Dennis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusivity and collaboration. As a Regional Service Manager, you will not only lead a dedicated team in delivering outstanding service but also have access to extensive development opportunities, competitive benefits, and the chance to make a meaningful impact on sustainable transportation. Join us in our mission to improve air quality and connect communities while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager - INTERNAL ONLY
✨Tip Number 1
Network like a pro! Reach out to your connections within the company and let them know you're interested in the Regional Service Manager role. A friendly chat can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for that interview! Brush up on your technical knowledge and be ready to discuss how you can improve service delivery and customer satisfaction. Show them you’re the leader they need!
✨Tip Number 3
Don’t forget to highlight your achievements! When you get the chance, share specific examples of how you've successfully managed teams or improved fleet reliability in the past. Numbers speak volumes!
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to our vision at Alexander Dennis.
We think you need these skills to ace Regional Service Manager - INTERNAL ONLY
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for sustainable transport shine through! We want to see how your values align with our mission at Alexander Dennis. Make it personal and relatable.
Tailor Your CV:Don’t just send the same CV everywhere! Highlight your experience in heavy vehicle service environments and any relevant projects you've led. We love seeing how your skills can directly contribute to our goals.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity!
Apply Online:Make sure to submit your application through our website. It’s the easiest way for us to manage applications and ensures you’re considered for the role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Alexander Dennis Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy vehicles, especially buses and coaches. Be ready to discuss specific examples of how you've resolved complex issues in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams and managing regional operations. Think of examples where you’ve successfully motivated a team or improved service delivery, as this role requires strong leadership and the ability to drive performance.
✨Understand the Customer Perspective
Since the role focuses on customer satisfaction, be prepared to discuss how you prioritise customer needs. Share instances where you’ve gone above and beyond to ensure client satisfaction, and how you balance that with commercial outcomes.
✨Engage with Stakeholders
Practice how you would communicate with senior stakeholders. Be ready to explain how you analyse performance data and make decisions under pressure. This will demonstrate your confidence and ability to engage effectively with various levels of the organisation.
