At a Glance
- Tasks: Lead service delivery and ensure outstanding support for customers in the region.
- Company: Join Alexander Dennis, a leader in sustainable mass transportation.
- Benefits: Competitive salary, pension, wellbeing support, and enhanced family benefits.
- Other info: Inclusive culture with growth opportunities and a focus on sustainability.
- Why this job: Make a real impact on public transport and improve air quality.
- Qualifications: Strong leadership in heavy vehicle service environments and excellent communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Scotland (Field Based)
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility. We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As Regional Service Manager, you will lead service delivery across your region, ensuring our customers receive outstanding aftermarket support. Acting as the senior escalation point, you’ll manage relationships with operators, drive service performance, and lead a field‑based team to maximise vehicle availability and customer satisfaction. You’ll combine technical expertise, commercial awareness, and leadership to resolve complex issues, improve fleet reliability, and grow aftermarket opportunities.
What We’re Looking For
We’re looking for a strong leader with significant experience in heavy vehicle service environments (bus, coach, or HGV). You’ll bring deep technical knowledge, a customer‑first mindset, and the ability to manage regional operations and remote teams effectively. A confident communicator, you’ll engage senior stakeholders, analyse performance data, and make sound decisions under pressure, always balancing safety, customer needs, and commercial outcomes.
- Bonus if you have:
- Experience within a bus or coach OEM or Tier 1 supplier
- Exposure to electric or zero‑emission fleets in operation
- Experience supporting diverse operators (public, private, independent)
- Involvement in fleet introductions or mobilisation projects
- Knowledge of UK public transport or franchising environments
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
- Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
- Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
- Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
- Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences. If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role. Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to careers@alexander-dennis.com.
Regional Service Manager employer: Alexander Dennis Limited
At Alexander Dennis Limited, we pride ourselves on being an excellent employer, offering a vibrant work culture in Larbert that fosters inclusivity and support. Our employees benefit from competitive salaries, ample opportunities for professional growth, and the chance to lead meaningful change within a dynamic environment, making it a rewarding place to advance your HR career.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Alexander Dennis Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Alexander Dennis Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Alexander Dennis Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Alexander Dennis Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Alexander Dennis Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Alexander Dennis Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Alexander Dennis Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Alexander Dennis Limited.
