At a Glance
- Tasks: Manage customer contracts from order to delivery, ensuring satisfaction and quality.
- Company: Join Alexander Dennis, a leader in sustainable transport solutions.
- Benefits: Competitive salary, pension, wellbeing support, and enhanced family benefits.
- Other info: Inclusive culture where your voice matters and growth opportunities abound.
- Why this job: Be part of a mission to improve air quality and transform public transport.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Larbert
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on‐road mass transportation and mobility. We design, deliver, and support market‐leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you're engineering, driving sales, improving production, or supporting our customers.
What You'll Do
As a Customer Contracts Manager, you'll be responsible for managing the end‐to‐end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. You'll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You'll coordinate cross‐functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.
What We're Looking For
We're looking for a commercially astute, organised, and customer‐focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You bring experience in commercial or contract management, strong communication skills, and confidence to engage with senior stakeholders and high‐profile customers. A keen attention to detail, a right‐first‐time mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.
Bonus if you have:
- Experience within the bus industry or a technically complex manufacturing environment
- Technical knowledge of bus products and vehicle specifications
- Experience supporting factory visits, first vehicle sign‐off, or customer PDIs
What We Offer
Impact: Be part of something that's changing cities, improving air quality, helping public transport evolve.
Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
EEO Statement: We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
Customer Contracts Manager in London employer: Alexander Dennis Limited
At Alexander Dennis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusivity and collaboration. As a Customer Contracts Manager in Larbert, you'll not only play a pivotal role in shaping sustainable transportation solutions but also benefit from comprehensive training programmes and growth opportunities within a supportive environment. With competitive salaries and a strong commitment to employee wellbeing, we ensure that every team member feels valued and empowered to contribute to our mission of improving air quality and community connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contracts Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alexander Dennis Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alexander Dennis Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contracts Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alexander Dennis Limited:Your cover letter is your chance to shine! Tell us why you want to work at Alexander Dennis Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alexander Dennis Limited!
How to prepare for a job interview at Alexander Dennis Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
