At a Glance
- Tasks: Provide expert technical support and maintenance for innovative transport solutions across Scotland.
- Company: Join a leading company transforming public transport and improving air quality.
- Benefits: Competitive salary, pension, wellbeing support, and enhanced family benefits.
- Other info: Inclusive culture where your voice matters and opportunities for growth are abundant.
- Why this job: Make a real impact on cities while developing your skills in a supportive environment.
- Qualifications: PCV/LGV technician with strong diagnostic skills and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
As a Field Service Engineer, you’ll be responsible for providing expert technical support and maintenance for Alexander Dennis products across Scotland. You’ll diagnose and repair faults on a wide range of mechanical, electrical, and hybrid/EV systems, ensuring vehicles are attended to promptly and efficiently. You’ll work closely with customers to provide technical advice and ensure high levels of satisfaction. Your day‑to‑day tasks will include fault diagnosis, preventative and reactive maintenance, warranty claim support, and ensuring your service vehicle is fully equipped. You’ll also engage in regular training to maintain product expertise and stay up‑to‑date with all product developments.
We’re looking for a time‑served PCV/LGV technician with strong diagnostic skills across mechanical, electrical, and hybrid/EV systems. You’ll be self‑motivated, adaptable, and professional, with the ability to work independently and lead a team. A full UK driving licence and experience in commercial vehicle maintenance are essential. Bonus if you have:
- High voltage diagnostic experience (EV products)
- HVAC and hybrid HV diagnostic experience
- EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience
- Experience in upselling retail work and supporting customer requirements
What We Offer:
- Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
- Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
- Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
- Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us:
- Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
- Quality: We strive for excellence in our products, services, and all that we do.
- Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
- Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
- Sustainability: We seek long‑term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
Field Service Engineer - Scotland (INTERNAL ONLY) employer: Alexander Dennis Limited
As a Field Service Engineer at Alexander Dennis in Scotland, you will join a forward-thinking company dedicated to transforming public transport and enhancing air quality. With a strong emphasis on employee development through training programmes and mentorship, you will thrive in an inclusive culture where your contributions are valued. Enjoy competitive benefits, including a pension scheme and wellbeing support, while being part of a team that prioritises safety, quality, and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Scotland (INTERNAL ONLY)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Field Service Engineers and practice your responses. Make sure you can showcase your diagnostic skills and experience with mechanical, electrical, and hybrid systems confidently.
✨Tip Number 3
Show off your passion for the role! When you get the chance to chat with potential employers, let them know why you’re excited about working with Alexander Dennis products and how you can contribute to their mission of improving public transport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of something impactful.
We think you need these skills to ace Field Service Engineer - Scotland (INTERNAL ONLY)
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise in mechanical, electrical, and hybrid/EV systems. We want to see how your experience aligns with the role, so don’t hold back on showcasing your diagnostic skills!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your background as a PCV/LGV technician makes you a perfect fit for the Field Service Engineer position. We love seeing applicants who take the time to connect their experience to what we’re looking for.
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. When writing your application, let your personality shine through! We want to know that you can engage with customers and provide top-notch service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alexander Dennis Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical, electrical, and hybrid/EV systems. Be ready to discuss specific faults you've diagnosed or repairs you've made in the past. This will show that you're not just familiar with the theory but have hands-on experience too.
✨Showcase Your Customer Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight any instances where you’ve gone above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to fault diagnosis or customer interactions. Practice articulating your thought process clearly and logically. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Your Adaptability
The role requires someone who can work independently and lead a team. Share experiences where you've had to adapt to changing circumstances or take the initiative. This will show that you’re self-motivated and can handle the dynamic nature of the job.
